Guest User
January 10, 2026
The accommodation's hygiene and location were decent. BUT!!! A very dangerous incident occurred today when I was checking out.
I want to alert every guest staying here. I needed to check out at 3:30 AM to catch a car to the airport. But I discovered the elevator was broken! The staff said the elevator was out of order and I needed to use the stairs. So, I immediately turned around to take the stairs, as there was an emergency exit right next to the elevator. I pushed the door open and carried my 28-inch luggage downstairs. It was an outdoor staircase, and I thought it would lead straight to the ground floor.
However, when I reached the second floor, I found there were no more stairs down? Every door was locked, and I was trapped outside! This was in freezing Iceland!!! I then frantically knocked on a transparent glass window, calling for help. No staff member noticed me until the elderly lady next door was woken up by my knocking. I felt incredibly sorry for her, but I really needed to catch my flight. I was trapped outside for at least 10 minutes.
So I looked for another staircase. When I got to the first floor, I found I still couldn't get out. I knocked again, and finally, a staff member noticed me and said I hadn't reached the right exit yet.
I was so frustrated… I understand that elevator maintenance can happen, but why wasn't I informed a day in advance? If advance notice isn't possible, why weren't there clear instructions on which staircase to use? If the outdoor staircase doesn't lead to an exit, why isn't it closed or inaccessible at night? If I had missed my flight, or if I had been stuck on that outdoor staircase until morning, who would be responsible for my safety?
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