Find Hotels in South Lakeland District

We had a wonderful stay at the Gilpin Hotel and Lake House. We had booked a junior suite which came with its own hot tub in a little garden area. Positives - The biggest plus of the Gilpin is its staff. After three nights it felt like we had made friends with so many of the people who worked there. Firstly there's Lorraine who welcomed us at the front desk. She was a pleasure to deal with and, upon raising an issue with her, she was diligent in arranging for those issues to be addressed with the relevant staff. Also, two of the waiting staff we wanted to specifically call out are Grace and Caroline- both of them struck the perfect balance of fun and friendly mixed with the formalities you would expect of a 5* hotel. And lastly, to the spa Olivia did a great job in all of the treatments we had. Other notable mentions: Charnice and Laura. - The decor feels luxurious and very relaxing. Very suitable for the festive season. - There are two restaurants, Source and Spice. My fiancé and I are quite fussy so we mainly ate at Spice but we really enjoyed the food there. - The hotel is situated in a beautiful part of the country. I won't put it as a negative but I would say the hotel is most suited to those that can drive. It doesn't have easy access to nearby towns or walk paths unless you can drive.  - After raising said issues earlier, the staff were very proactive in remedying the situation remediating the situation with us. It was nice because rather than wait for a complaint about anything in particular you can tell they just want to show goodwill proactively. A fantastic customer service experience in that regard.  Negatives - On the aforementioned issues, I will say the front of house staff such as Lorraine did a fantastic job of listening to our comments and delegating to the appropriate team for action. I will say however, the team responsible (cleaners) for addressing said concerns did not address the issue at hand in an adequate way on first attempt. I will note the front of house team could not have been more understanding and the issue was ultimately resolved. - Inconsistent table service at times, particularly in Spice, one of the mornings we had breakfast and in the lounge area. - Due to where the Source dining room and kitchen is in relation to the lounge, it could sometimes feel like you were interrupting the service staff when you had to walk through the service area. This is a fairly minor point but just worth mentioning. Overall - We would recommend people consider the Gilpin as a holiday destination, especially if you are looking to relax. We have enjoyed it as a festive getaway. We wouldn't describe it as seamless an experience as some other 5* hotels we have been in but there is an overall sense of warmth and friendliness which is not always the case in very formal establishments, and the staff have overall been the greatest pleasure to get to know.

The environment is very good! Very cost-effective! But you need to drive to get there. Suitable for self-driving guests. The breakfast is also very rich and clean.

The hotel was hospitable with very friendly staff however location wise it was quite far from the places I wantes to visit however it was close by to the town centre with many halal restaurant suchs as lake raj. Overall it was a pleasant stay!!!

We had a brilliant time over the Christmas period the staff were great, the food was excellent, it was a pleasure to have spent our Christmas there , already booked for next year .

The environment is great. You can see the lake when you go out. It is the hotel's private lake view. The room is also large and the hygiene is good in all aspects. There is no elevator, but staff can carry luggage. But it is more suitable for self-driving friends. There are very few bus trips and you can only take a taxi. In the Lake District, there are only local taxis and no Uber.

I especially recommend this hotel, a old English villa, which is newly renovated and British style. It is very clean and full of toiletries. It is 3 minutes away from the town by car. The room can see part of the lake view and the surrounding environment. Very good, I especially like their afternoon tea, the tea set is very exquisite, and I look at it with great care! Part of the breakfast is buffet, and the main meal is à la carte, with a large portion and enough to eat! If you have children staying with you, you must tell the hotel in advance that the children need to charge a fee of £28.50/piece/night! This fee includes breakfast and extra bed. If it is not stated in advance, the fee will still be charged, but there will be no extra bed! Expresso capsule coffee is provided free of charge in the room, which is my favorite. Those who like coffee are very surprised!

We'd been really looking forward to our stay, which was a treat from my husband for my birthday. Both of us had visited before but not since it was re-styled and we had picked Linthwaite so that we could try another Michelin-starred restaurant at the Henrock restaurant there. Sadly, although the hotel itself is lovely, and some of the staff were excellent, several things really let it down. On arrival we noticed a small sign stating 'reception' pointing to the left that was attached to the right-hand door of a set of double doors, so we assumed we needed to go through the left hand door. As we opened it, rather than a hello, or can I help, someone just barked at us that 'reception's that way'. Check-in was then slightly odd as we were told we'd be shown around the hotel, which would've been a nice touch had one of the two staff attending to us thought to offer to take our bags to our room or to keep them at reception whilst we were shown round. Instead, we had to keep hold of them which then meant the staff member showing us round kept saying 'you've got your bags with you so I won't show you this, can't show you that' etc, rendering the 'tour' pointless. Once we had settled into our room we went for a drink at the bar. No-one was behind the bar when we walked in so we were just stood at the bar looking at what was on offer and discussing what we might order. After around 1 minute, the barman walk led in and again, no hello, welcome, or what can I get you etc, just 'sit down please' . We were puzzled and my husband said 'could we have a drink' and the barman repeated again 'sit down please'. When we said we'd like to sit at the bar, he seemed annoyed. No other customers were around. The food at the Henrock restaurant was really good - we had the tasting menu and the service broadly good too, but twice during the meal we had to wait long enough for something that we said to each other 'they must've forgotten...' We also had an incident later in the evening where we were trying to get out to the outdoor seating area. We had seen another couple struggle with the door earlier. After several attemots, eventually I opened the door but had to use such force I injured my hand as it caught between the handle and frame. My fingers are still swollen a day later and it's sore to grip anything. It really shouldn't be this difficult for guests to access the outside tables, especially as the door in question is a fire exit. Finally, we were told on arrival that our breakfast would be at 9am. In all honesty, I couldn't remember for sure if they had contacted me and asked us to choose a time in advance or if 9am was dictated to us, but in any case, since we made the hotel booking, a work commitment came up for my husband that meant 9am would be too late, so we asked at reception after dinner whether we could change it to 8am. Without even checking any records, we were told no as the hotel was fully booked. Not 'i'll see what i can do' or 'I'm sorry but...', jus

There is a pool, but there is no pool. The front desk service is not good, I feel that I am too lazy to take care of you, and seeing the child will force the extra bed to charge 35 fat one night, a bit arrogant. The room attendant was very nice and the waiter in the restaurant was very good.