Guest User
April 9, 2024
The hotel has convenient parking. The room is spacious, clean, comfortable and warm. The front desk staff is very good, patient, warm and thoughtful. I am very satisfied. The housekeeping department is not very friendly. We seem to live on the sixth floor. The older female cleaner ignores you when you talk to her. I want to ask her for a bottle of mineral water. She tells me fiercely that there are two bottles of water in the room. How could I not know that there are two bottles of water in the room? The elderly at home like to drink tea and water a lot. I thought I happened to meet the cleaner, so I asked her for a bottle. But she didn't give it to me. I didn't say anything else. The next day, it was even worse. We wanted to check out. As a result, my husband accidentally left the room card in the room. She happened to pass by. My husband asked the big sister to ask if the room card must be handed in to the front desk when checking out. The big sister ignored him and used her employee universal card to swipe the room fiercely. I often stay in this hotel before. I have never encountered such a cleaner. It really damages the overall image and quality of the hotel. I feel like I owe her a lot of debts. I feel very uncomfortable.
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