DoubleTree by Hilton Jamestown

Great service!! Cookie was a added bonus!!

We had a terrific stay! Customer Service could not have been any better. I think the employees really love their jobs! We will return for sure!

Our stay was great! The hotel was clean and location was perfect, walking distance to so much!! The staff was also incredibly friendly and helpful during our entire stay!

Everything was excellent! Easy to access location, clean & appealing landscaping, easy parking, outstanding front desk personnel, lovely room, HOT water, quiet, very clean, with a terrific onsite restaurant!

I’ve never wrote a review like this before in my life. I’m 65 years old. My wife and I wanted to get away for the weekend that was different. So we went to the Doubletree in Jamestown. After walking into our room, we noticed the carpet had not been vacuumed. Paper wrappers on the floor. With clumps of dirt probably from someone’s boot. The phone had dust on it I mean dust. We’re not impressed. There was no soap in the dispenser in the shower . We ate dinner 2 nights in the pub. Dinner was awesome. The problem on Friday night was very loud obnoxious people in the restaurant. Kids were out of control. No parenting. Those same kids were running up and down the hallways. Very loud. We dealt with it. Just took it on the chin. The second night again. Dinner was awesome. We’re sitting in our room around 8:00 PM. And all sudden the walls were thumping. Couldn’t hear music, I could hear was bass. we actually had to turn the TV up. We were on the third floor. I called the hotel desk. She was very nice. But it seem like she was waiting for my call. She already had an answer to move us. That would not worked out because hockey was still in the building. We didn’t want to be subjected to another night on the floor without a control kids. My question is why would you let your customers be ignored? Because of a wedding. When I checked in, they should’ve told me and made arrangements to put me maybe on the top floor at the end of the hallway.

Internet very slow and required a fee to upgrade to a reasonable speed when your competition, the Marriot does not charge for a fast speed. Charging $2 for a bottle of clean water in the room is incredible! Also your competition fits Doesn’t charge for water. On trip staying at the two different properties, the Marriot was a far better value.

Had an issue with another area hotel and this hotel was more than understanding and helpful!!

This was a last minute booking and we’re glad we made it. The staff was very nice. It just so happened that the night we were there they were having a music event. That was pretty cool. There was plenty of parking. The room itself was comfortable. We went to the breakfast buffet. That was $15 a person. There was plenty of food that was constantly being replaced as it emptied. The coffee was very tasty ( not bitter). We were given a cup of coffee to go. The hotel was quiet and clean.

Wonderful stay!! Everyone was so friendly and welcoming and always made sure we were ok.