Adrián Hoteles Jardines de Nivaria

courteous and helpful staff good sized rooms, good quality amenities attention to detail , good care of clients

Great location. Lovely hotel. Lovely staff. Lovely room. Only downside was that our room was above the gym and the music beat from early morning class was disturbing and annoying. Also early cleaning in neighbouring rooms was noisy

The hotel is not a 5☆ i would consider it 3.5☆ but charged us nearly €600 a night on a bed & basis for a so called superior room, i attach the photographs for all to see. We had several issues including unable to get accees to our room after breakfast even though i asked at reception that our cards are not deactivated on the morning of checkout which often happens in hotels all around the world, we were told by the reception team that our cards were fine and working so we went on the mission to get to our room which is a good 5-8 minute walk from reception to the fourth floor on M4, its a very strange configuration for a hotel selling so called superior rooms. Once again our cards didn't work and this happened three times when i went back and asked to speak with management who were in one of the many meetings they seem to have.leaving. Eventually we got into our room by one of the staff getting a key to get us in and had less than one hour to pack and move to the courtsey room that is offered to everyone. We complained on our second day but to no avail, and only got a call from the commercial manager Nancy 40 mins from checking out of our superior room, offering us lunch which we declined. We checked out at 15:50 and asked to speak with Nancy she was not there and got to speak with Ana the Ops Manager after 50 mins of waiting for her,she was aggressive and contradicted herself several times including telling us we didn't pay almost €600 a night which we did.

We had a fabulous time at the Jardine, the location so close to all amenities, the hotel staff, our room, breakfast, pool and gardens were fantastic. Would highly recommend ☀️

Lovely hotel with excellent staff on all fronts. Enjoyed the heated salt-water pool.

Brilliant stay, good amazing and excellent choice. Pool area clean. Room very spacious in Junior Suite. Only one issue was lack of baby changing near restaurant but still wouldn’t put us off staying here again

Fantastic hotel in a great location. Definitely 5 star and we would stay here again.

Fantastic hotel, lovely room, pool area and great location. Ate at the buffet one night which was good quality and variety, and dined by the poolside once, also good food and setting. Cocktails excellent.

Second time here but they let themselves down this time. A problem with the aircon in the room that went unresolved all week and apparently "they cannot discount the rooms" to compensate us. Shouldn't advertise it as having aircon then at point of payment. We were offered dinner on our last evening as compensation - however, having tried it earlier in the week, we won't be taking dinner in the restaurant again. It was bland and overpriced - plenty of better alternatives in the locale. Given there are two key-controlled security doors we do not understand why it is necessary to fully lock the beach access entrance at midnight - some of us have a life! Excellent pool facilities is still the best feature of this hotel. We will return but we will know next time that complaints go unheard and will shout louder sooner.