Poltton International Apartment (Chaozhou Hanjiang Branch)

Come to Chaozhou by car🌟 Recommend this hotel with super cost-effectiveness🏨 Environment: The overall design is modern and the location is good Service: The front desk lady is beautiful and has a good attitude, and patiently answers various questions Sanitation: The room is clean and tidy Facilities: The facilities are complete and very new. The room is equipped with a smart speaker for listening to music and making tea, which is very Chaoshan-style! Ps: The hotel's buffet breakfast is great! Beef rice noodles can't be missed💗

Convenient transportation, ample parking space, clean and tidy decoration, new hotel, friendly and responsible staff

It can be said to be a very uncomfortable experience. 1. When checking in, the guide took us to see the room and found that the decoration noise upstairs was very noisy. We were not satisfied and changed us to the 8th floor. We found that the smell was very strong and the room was very stuffy. We took our family of five, four adults and one child, to look back and forth several times. Only the row with windows near the road was more suitable, after all, we had a child under two years old. But the hotel told us that we could not upgrade two levels in a row and needed to make up the price difference ourselves! There was no sincerity at all! They didn't realize that there was a problem with their service. It was obviously caused by the hotel and they asked us to make up the price difference! 2. The curtains in the room could not be closed. I called the front desk and said that it was controlled by Xiaodu. It didn't work at all! My family was disturbed by the singing next to them for a whole night and didn't sleep well. I was happy to take my family out for a trip, but I didn't get any attention when I gave feedback to the hotel. I had no choice but to complain! This is really a complaint caused by the hotel's lack of sincerity. If they provide good service and explain well, there will be no subsequent things and we can understand each other! 3. After the complaint, the hotel finally responded and said that they would send us breakfast and the price difference for upgrading the room rate could not be refunded! In summary, this is the first time I have encountered such an arrogant service attitude and insincere service level. The staff has no insight and ability to solve problems. When encountering problems, they will push them away and only say sorry. There is nothing else. After the complaint, breakfast and cups were sent! If this behavior happened before the complaint, I think the service of this hotel is still good. Then the "apology" was given after the second complaint! It's really too much! This is a hotel that needs to rely on complaints to solve problems! The key complaint may not necessarily protect your rights and interests, so be careful! If you accidentally step on the pit, please call Dongcheng's complaint phone number to give feedback!

Not bad, but the decoration is a bit noisy

Very good check-in experience, front desk, customer service, cleaning staff. All are very polite. Service is in place. They also gave children disposable slippers and toothbrushes, which is very considerate. The location is convenient for travel. I will choose this hotel next time I come to Chaozhou.

Take advantage of the summer vacation and bring your kids to Chaoshan for a trip. This hotel is newly opened, clean and sanitary, with good service. Although it is not near the ancient city, it is cost-effective and convenient to take Didi. Before check-in, the customer service called to ask if there were any specific requirements for the floor, etc. The front desk was also considerate to give the two children toothbrushes and shoes. The kids like the Xiaodu in the room very much. The self-service laundry room is open 24 hours a day, with washing and drying in one.

First, the check-in procedure was very troublesome and took a long time to fill in the information. Secondly, the room had no windows, it was very stuffy inside, and there was a smell. Finally, there was no business next to the hotel, which was very inconvenient. I don't know how the online ratings were so high.

All aspects are good

The hotel is near the tourist attraction. It is quiet and comfortable. The room is spacious and the lobby is beautiful. It is very clean and worth staying. If you take a taxi to the tourist attraction, you can get there within 20 minutes. There are also many takeaways near the hotel, which is very convenient. There are also many delicious Chaozhou delicacies. The hotel also has a refrigerator for fruit storage.