Hotels near Paleochora Boat Trip, Chania

The service is good. I asked if I would like to help us with our luggage or send me to the airport. A welcome drink is also provided. It does feel like a high-end hotel. In addition, they can do valet parking, just park the car next to the hotel and find their staff.

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

My stay at this hotel was characterized by an outstanding location, close to the city center and conveniently surrounded by various food stores, pharmacies, and supermarkets. The receptionist was exceptionally kind and helpful, enhancing the overall experience. However, the absence of an elevator posed a challenge, especially when handling luggage, making it less convenient. Nonetheless, the room itself was remarkably comfortable, and the presence of a taxi station right in front of the hotel proved to be a practical perk.

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

Fantastic room in boiserie with views on the Venetian port of Chania. Super courteous staff. Very central location in the ZTL, taxis do not arrive there and a walk with baggage must be taken into account, although at arrival it was told me that the hotel offers a reception service at the taxi post and baggage transportation.