To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Response from Property: Dear Mr. Tan,Thank you for taking the time to tell us about your experience at Feliz Hotel Binh Duong. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Feliz Hotel Binh Duong.Sincerely,David Pham