We stayed at this hotel as part of a week-long tour of Sorrento and the Amalfi Coast which we booked through TUI. We were not able to select a hotel ourselves as it was part of the package but we were assured that it was a 4 star hotel, so we weren't too worried. However, on arrival we found the hotel to be in a very run down area and the hotel and neighbouring buildings were covered in scaffolding. The hotel is on a busy/noisy road and the beach on the other side of the road is covered in rubbish. We dubbed the area 'Italy's version of Blackpool'. Inside the hotel the reception and bar area, which are the first areas you see on arrival, look very nice. They are clean and well decorated but there is little atmosphere. The lifts are slow and the carpet on the main staircase is drab, dirty, and ripped in places. What little furnishings there are in the communal staircase and hallway areas is not in keeping with the rest of the hotel which is quite modern. We stayed in a double room with a side view. The window overlooked a scaffolded building and you could see straight into the window of the neighbouring apartments. If you looked diagonally out of the window you could see the seafront but this was quite difficult because one of the curtains was stuck closed so you couldn't open it. The room was very basic, no tea/coffee making facilities, only one chair, a very small fridge, and the double bed was two single beds pushed together. I will say that the blackout shutters were very good and did make the traffic noise considerably quieter, but the aircon was very loud. The holiday details promised "a fully stocked mini bar" but on our first day there were only two bottles of water in there (which were warm because the fridge wasn't turned on) and they were not replenished at all during our stay. We managed to find a nearby supermarket where we could stock up on water and soft drinks. The bathroom was very bright and modern and the shower was good. The bed was made and we had fresh towels every day, except one, but we didn't mind. One guest told us they hadn't had their room cleaned at all for the entire week. The best thing about the hotel is the view of the sunset and Mount Vesuvius from the dining room, and while we were there sunset was always at dinner time which worked out well. However, all the tables in the dining room are set for 8 people and you are forced to share with people you don't know. I'm not sure if it was only because we were on a group tour, but we had to have dinner at a set time every night and after we had been seated on the first night we had to keep those seats for the whole week. The menu was very limited with 3 options available each day. We're vegetarian so it was even more limited for us with only 1 veg option available for each course. You had to choose what you wanted to eat the following day at dinner the day before, and it often felt like the waiters and waitresses were rushing to get the food served and get us