The Roslyn, Tapestry Collection by Hilton

We booked our stay for a family event, and appreciated the ability to walk into the town of Roslyn. From day 1 our check in people were great -very friendly and helpful. The bartender that night was very pleasant, and in the morning, Sam our waitress was exemplary - a great personality. The beds were comfortable and cleanliness was very good. The only glitch/ constructive criticism would be the bathroom ceiling, although trying to upgrade, was not in great shape - Hilton should invest more in this property's infrastructure - it is a lovely stay and so convenient. Hopefully the staff is rewarded as they were all great.

Nowhere close to what you would expect from a Hilton system. Although I booked through Orbitz with credit card, they consider I paid cash and asked for $100 deposit. WIFI is not free unless you sign up Hilton Honors and download the app. Even the hotel room has been somewhat updated, the bathroom still has old plumbing features and falling ceiling. We could hear door slamming and people talking all night long. Limited staffs with no house keeping service. Front desk staff Gabriel Manino was rude when we asked for clean towels. He said it would take hours to wash and dry the towels.

There was mildew in shower tile grout, the soap dish holder in the shower just spun around, something was loose in the heating/cooling unit and was rattling every time the fan switched on, and there was a light bulb in floor lamp that only flickered and didn’t turn on. The parking garage ramps are narrow: 2 vehicles would have a difficult time if passing side by side.

It used to be a nice place with friendly staff. Last time I was there the place was dirty, shower was with mold, linens was not fresh, felt like someone slept in the bed before. I reported this condition to a manager and she wasn’t able to accommodate with a different room. I had to leave the hotel but was charged anyway full amount.

The property is a hinted gem in the upscale neighborhood of Roslyn NY. The room clean with the small touches like vegetable oil soap, ceramic cups for the k-cup machine. The only drawback is that you have to carry your luggage up a steep staircase patio to main lobby. 5 miles away from upscale Roosevelt mall, Costco and total wines.

We wanted champagne glasses to drink our champagne at the room but they didn’t have any. Would have been nice if they could’ve accommodated us being that we were celebrating a birthday.

We like this place but next time we hope the receptionist must be polite with the new customer.