Stayed here for 7 nights at the beginning of April. Check in was quick and although we requested a quiet room, we were sadly given a room that faced onto a road and the helipad of the children’s hospital. So, the room was rather noisy from the traffic and from helicopter landing and taking off at night. Even with ear plugs on I could still hear the traffic. Room: Room 714 was very clean, it seems the Australian standards of cleanliness is much higher and better than at our previous Marriott stays in Cardiff, Wales and in Edinburgh, Scotland. Housekeeping at this hotel is very thorough at cleaning, as we didn’t feel any dust on the surfaces. My partner is blind and the first thing he does is touch the surfaces to get to know the layout of the room and he was impressed that tables, chairs & walls didn’t feel dusty. The housekeeping ladies always provided us with fresh towels and 2 bottles of water daily, as well as change the bed linen when requested. These ladies (day as well as evening housekeeping) are all lovely and friendly, requests for extra toilet paper, tissues, even slippers, toothbrush and toothpaste were promptly supplied with a smile. The housekeeping team at this hotel should be commended for keeping rooms/bathroom clean to a high standard. Reception: The ladies at reception Jess and other lady (who doesn’t wear a name badge) are efficient when checking people in however, they were not so friendly once you’ve checked in, they both came across as cold, sourpusses. Every day we went past reception and these 2 ladies never smiled or said hello. Once we initiated a hello and got a forced response. The male reception staff at night and on the days when the ladies were off are much better as they always greeted people as they walked past reception. Location: This hotel is perfectly located as it is close to all the restaurants in the Southbank and there’s lots to choose from. It is also about 2 mins walk to Goodwill bridge which connects to the Botanical Gardens. From this hotel everything is within walking distance, we walked to Queen Street shopping mall daily and it took us about 10 mins via Southbank parklands and crossing the bridge. We are not super fast walkers but we found everything in close proximity to this hotel. We will definitely stay at this hotel again when we return to Australia next year.
Excellent
298 Reviews