Allright, so my husband & I plus a couple others came to Kent as they had a company meeting to attend. Normally we prefer to stay at the Comfort Inn across the road for the big indoor pool & hot tub but their reviews weren’t great lately and the hot tub was broken. Anyway we saw this hotel had a small indoor pool to still enjoy. We knew coming here was risky since our total was only $50 but it was cheaper than the others around. Upon arrival we realize it didn’t look promising based on how the exterior and parking lot appeared. Well we checked in and went up to our room on the 2nd floor to room 209. First of all we noticed the hallways were not vacuumed. It was 3 pm and you would have figured this should have already been done. In our room we had a bedspread that had at least 3 different areas of smoke burn holes. Also on the fitted sheet on one side of the bed where you would have your pillow, there were more burn holes We did have a non smoking room btw. Also close to the ceiling above the sink there was water damage on the wall and also on the ceiling above the toilet and shower. The shower curtain is not long enough for the bar. There was 4 patched up holes on the wall perhaps where a tv used to hang. The wood flooring throughout was nice. My husband tried to pop a bag of popcorn in what I would consider the slowest microwave ever. It only popped half of it and started burning the rest. The walls are very thin in there as we were woken up at 5 am from the person above us and then about 7:30 am from our next door neighbor. Anyway, let’s back up to our evening between arrival and bedtime. We went to use the pool about an hour after we arrived. Boy, it was freezing in there. The thermostat didn’t work and the pool was too ice cold to even get into. The door going in and out was supported by a c-clamp. There were only 2 towels. Luckily one of the men working-perhaps the owner came in and apologized that no one had used the pool in a couple of days. And also blamed the cold weather outside for why it was also cold in there. He turned the heat up and and said that it should warm up very quickly. He provided us with more towels and even brought one to my husband and put it around his shoulders. He also offered us some coffee. I think it either embarrassed him or he really felt bad. It did finally warm up some to where we could get it. This pool and the walls are in need of paint and a good cleaning. After an hour we left with 2 others we were there with to go to dinner. When we returned we all decided to go to the pool again. The temp outside of course was much colder which in turn made what little warmth the pool water had worse. All four of us literally stood in the water each next to a vent to try and stay warm. A younger guy employee came in and turned the water temp up but it didn’t help much. We just tolerated what we had. We asked if he could turn up the room temp but he also noticed the thermostat was broken and just laughed and said he
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