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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|2.5km from Place Nansouty
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Reviews for Bordeaux Hotels

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Ibis Budget Bordeaux Centre Gare Saint-Jean
4.2/5116 Reviews
The hotel was very good, and the room was very good, and the air conditioning was very good. The girl at the reception was very unpleasant, neither did she teach me where breakfast was nor anything. She told me it was my room number and it is already. In the breakfast she eats without dishes, which was very shaky because they didn't clean the boxes... The hotel is a good location, but I think if you have a very good time foreseen and you won't stay a long time in the hotel or room, you can do it.
B&B Hôtel Bordeaux Centre Gare Saint-Jean
3.9/557 Reviews
All the staff are very nice and friendly. The hotel and room are very clean. If this hotel provides a kettle, a couple of cups and spoons, and a fridge, it will be perfect. 10-15 mins walk from the train station. Next to the hotel, there is a tramway stop and a little supermarket. We are considering a next trip to Bordeaux. We may book this hotel again.
All Suites Bordeaux Marne – Gare Saint-Jean
3.9/5114 Reviews
Reception: English lady at reception was very assistive and pleasant. Room / facilities: Room number 608 is on the 6th floor and is an executive room. Not sure why it is considered executive, as it only appeared to be larger than other rooms (based on the floor, layout diagram on the entry door). We did not use the flat screen TV as there are virtually nil english speaking tv channels on French TV. The king bed is comfortable, but the 4x square European pillows are not to my liking. The executive room was not as clean as i would expect, as there is black mould in the clothes hanging space, a mop head is provided (no handle attached), the bathroom and kitchen exhaust fans have years of dust built up around the edges where the fan unit connects to the wall. The room walls badly need a paint and freshen up, as there are black marks on the walls from the bedside tables. Water streaks run down the bathroom walls. There executive room has no daily clean, obtaining fresh towels cost extra per request. Depending on your length of stay, to ask for the room to be cleaned floor vacuum is an additional €9. We saw the cleaner on our floor one morning, however after we returned after 4 hours, the floor hall way was not even vacuumed. The towels provided fell brand new, as the tags are not frayed, they smell and feel fresh from the store, UNWASHED.. I have to take the rubbish out. Our booking was for two persons, yet the hotel only provided 1x bottle of water, additional bottles were at a cost. The kitchenette has a bar fridge, cook top, microwave, cutlery, crockery, pots and pans, but no towel to dry dishes, no chopping board nor a plug for the sink. Well equipped kitchen MINUS the bare basics. You have to request a dish wash kit from reception, this dish wash liquid in the kit is as runny as water, does not form any suds and will only last 1 - 2 washes. Using the liquid soap in the bathroom was more effective. The bathroom has yellow coloured stains on the silicone around the base of the tiles, the shower tiles appear to be dirty and need a good scrub. This may be the design of the tiles. The toilet could use a good dose of beach or domestic cleaner (domestos) and a scrub to clean the “s” bend of the toilet, as there are black marks visible in the bowl. The studio apartment does have a self control air conditioning and windows that opens fully. The Air Con was on at our arrival and made it very comfortable to enter the room, after a hot walk from the train station. Laundry: None on site, but a Self service coin laundry with washers and dryers is a 2 minute walk on the street corner. Wash cost €5 for 8kg. Dry is available. Parking: I believe parking is available on site, for an additional charge, but this was not utilised during our visit. Wifi: Fast and reliable. Email address required for login. Breakfast: Available at an additional daily charge. This was not utilised during my stay. Conclusion: Great location as the hotel is 65
Bdx Hotel - Gare Saint-Jean
3.8/542 Reviews
Stayed here for one night for a stopover en route to Spain. The hotel is in a very run down area down a derelict side street. You have to ring a bell to get inside and there's only one receptionist working. Our door would not lock so we got given a different room but the bathroom smelled very badly of drains so had to keep the door shut. The hotel has a snack menu and due to arriving late we couldn't get anywhere to eat as all places either bars full of students or run down kebab houses, along with super expensive restaurants where nobody wanted to go. The hotel menu consisted of various hot snacks but we were told only pizza was available. Very pricey and undercooked, very disappointing. Room had one coffee sachet and one tea bag for two people, no water. Breakfast very expensive but varied and tasty. Wouldn't go again it's in a horrible area.
Hilton Garden Inn Bordeaux Centre
4.5/551 Reviews
The hotel is beautifuly maintained, the staff is great. Continental reakfast at 10 euros is ok but fruits could be improved a bit. I was grateful that they were willing to go find me gluten free bread. Perhaps you could add a few more items to the continental breakfast. Guests should be aware of the location of this hotel. It is a long walk to downtown and while there is a tram within 15 minute walking distance, we did not feel very safe in this area. Not recommend you walk around after dark.
Aparthotel Adagio Access Bordeaux Rodesse
3.6/536 Reviews
I stayed at this facility on September 14th and 15th 2019. It ticked all the boxes for me even though l booked quite late and weekends in Bordeaux are busy so as £70 a night it was more pricey than l usually pay at Adagio. However, it was still good value and the best option available for my needs. The location is very good. A quiet street less than 10 minutes walk from the tram and only 15 minutes walk from one of Bordeaux's main shopping malls which is anchored by a big Auchan with large supermarket department. Everything was explained to me in English. The same staff member was on shift throughout my stay and she was absolutely excellent and friendly. Reception does close at 18.00 at weekends at this branch so visitors do need to be able to work with that. The room was a good size as was the bed. The TV worked, there was sufficient natural light and the room had been well cleaned between bookings.The kitchenette area was separate from the main part of the room and the supply of catering/cooking equipment was good. I find Accor tend to provide more pans,cutlery, crockery than their competitors. So, good place to stay and if the young woman on shift of 14th -16th September is typical, very high level of staff performance.

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