The Avenue Club and Lodge

Hotel door was closed as I arrived,didn’t even get my refund??

Beautiful place Friendly staff Nice pub

Wow… this has gone to be one of the most unpleasant hotels I’ve ever stayed in. Firstly they clearly need to change their sign outside which stays this place has been newly renovated. I can tell you now it’s extremely clear that this hotel has not been touched in several years. Where to start? . . . The reception area, is dull and unwelcoming. The stairs up to the rooms is dirty and had an odd odour. The bedroom: smelt damp and was extremely cold. The electric heater did not work and was hanging off the wall. The walls and ceilings were covered in cobwebs and spiders. The view from the bedroom window consist of a dirty mattress and people’s rubbish. The beds were clean, but worn and used. Extremely uncomfortable. The clothes rail was broken and full of dust. The TV did not work, we were offered another room due to the TV but it was a double not a twin. The bathroom: was full of mould, the window did not open, the extractor fan did not work, there were stains all around the toilet and the walls were peeling and damp. The shower leaked and was mouldy and the shower fell off the wall and hit me in the face and head whilst mid shower. The door has not security when we came back late at night the main door was open wide, we were open several times in the night by people shouting and running around and someone tried to get into our room. We did try to voice our concerns to the lady on reception upon checking out but she did not seem interested and told us to call back to speak to the manager! We called back later in the day to speak with the manager. He did not seem concerned about the mould of injury sustained due to the shower falling off the wall. We understand you get what you pay for, but this is simply not acceptable. There needs to be some money spent on this hotel to get it up to standards where it should be accepting guests. We did eventually get a full refund, it’s just a shame we had to experience all of the above. We must say though that when we first checked in the young lady was extremely welcoming and friendly and helped us figure out how to get into the city centre, that’s the only positive thing about our stay. Unfortunately we did not catch her name. Such a shame 😔

Booked a triple room overnight as we drove up to the university of Birmingham to drop off our daughter. Good location, very convenient, with car park for guests. Booked through *******, the details for check in were incorrect, there is staff to welcome you, no need to call in advance etc. They asked for photo ID and copied that before giving us the key: no problem for us, in Europe this is standard so we had come across it before, but summertime may be caught off guard if you are not aware in advance. The corridors and stairs are tired and not clean. The bedroom was ok, although the carpet was not clean at all, even found half eaten sweets by the need and an used tissue. The bathroom was definitely the worst: mould had grown everywhere, all around the shower plate, and all over the ceiling. Part of the shower was broken off too. Several holes in the walls in the bedroom.

Avenue Lodge and club was ideal for our purposes and, Above all, the staff were cheerful, kind and helpful. Rooms were clean and fresh and they even provided toiletries - I reckon they'd been recently refurbished. Admittedly the view from the window isn't the most scenic but it lets in light and fresh air. The rooms are over a pub and function room. There was nothing going on in the function room when we were staying so I've no idea how much the sound from that might affect the rooms, but the pub part was busy and had a jukebox on but was completely inaudible from our room even with the window open, so we got a solid night's sleep. Car parking was perfectly adequate. Breakfasts were simple but substantial and good value. The pub isn’t particularly to my taste (no draught real ale, Sport on the TV) but it was friendly and convenient. And I’m reviewing the accommodation, not the beer selection, so this gets a firm thumbs up form me. If I need to stay in this part of the city I'd definitely stay here again. Great value for money.

Unfortunately I really didn't enjoy our experience the last time we stayed due to a really rude member of bar staff . I'm unsure of her name but she's short and was wearing a red top . She totally ruined our experience while staying at The Avenue

Granted it doesn't look the best from the outside but the rooms are spotlessly clean. Lovely comfortable beds. Unbelievable value for money. Hot and powerful shower. Bright white clean towels. And quiet considering the function room downstairs plays music loud. The breakfast was incredible value for money. I slept perfectly well. What more can you ask for ar £45 a night?

Without doubt this is the worst place I have ever stayed in. Arrived and found the car park area was inadequate almost to the fact that you could not even turn your car round to manoeuvre into a space. The room was in a disgusting condition, stains in the bathroom, shower and the room itself, sticky dust on the skirting boards suggest that its never been cleaned properly. Tea/coffee facilities a joke. Bed was terrible with springs actually sticking out of the mattress no sleep at all we booked 3 rooms as a family for a nearby wedding and they were all exactly the same so no coincidence. Do not book a room here for an overnight stay because you will regret it, I'd like to thank *********** for taking my money for this place and I'll make sure I'll leave them a good review somewhere as well

I booked this hotel to visit my son in Selly Oak. I wanted a budget room for a night but It’s without a doubt the worst hotel I have ever stayed in. It was as if someone had tried to trash the room. The door handle was loose, a roller blind was on the floor below the window, having come off of it’s attachments, the wall heater was coming away from the wall, the smoke alarm was hanging off of the ceiling, and the shower spray head holder was hanging off the wall in the shower. But it also felt unsecure as the bathroom window could not be closed and the front door to the hotel was left wide open, allowing anyone to walk In bypassing reception and so without being seen. The main window of my room overlooked a huge pile of rubbish and waste materials. What a dump!