Kateshill House

Poor customer service. For a 5* B&B I would expect a welcoming service. Food was average, bed was uncomfortable, curtain fell down and couldn’t be put back up. Which clearly happened often - they need to solve the ongoing issue? Carpets stained, windows filthy. I asked to move rooms due the uncomfortable bed and was told no instantly saying there wasn’t any spare rooms. I know this was untrue because I could book a room for that date. I was advised to just get drunk if I was poorly.. not funny when you have paid this amount of money. I’ve stayed at many hotels and bnbs with 3 or 4 star ratings that have gone above and beyond for their customers. The only positive thing about this place is the garden.

Never normally stay in a b and b but this is far superior and much more like a hotel Worth all 5 stars Superior room was perfect and super large Breakfast was fab and all staff so friendly We will stay here again no question Perfect location for town We’ll done 👏👏

Had a lovely stay in a beautiful country house hotel. Our room, called Boleyn was very grand with such unusual decor. Sam and her team were brilliant and very attentive. The cooked breakfast was great as was the portion size! Would highly recommend this hotel.

We booked for Afternoon Tea. The staff very attentive and food plentiful and fresh. In terms of cakes you were given a lovely fresh scone and then could help yourself to 4 other cake options on the sideboard. What let it down was the ambience in the room. It is crying out for pictures on the wall, some colour. Fresh or faux flowers on the tables. Also, some background music. What we heard was the radio on in the kitchen with sport commentary. Not what you want to hear. A menu of all the teas on offer would be good. It was assumed we wanted box standard English tea. We had to ask for options. Finally, the one toilet available downstairs needs quality hand-wash and towels . I would change the signage too. At the moment it's a 'make do' plastic sign. I hope these comments are helpful.

Cannot fault the hotel, rooms, staff, food or location! Absolutely 5 star throughout. We stayed in Henry, spotlessly clean and quiet with fabulous bed and bedding. Breakfast was superior to any i have had. Didn’t visit the bar but it looked cosy, as did the lounge. Super friendly staff too. Highly recommended and we will return.

We had a truly wonderful afternoon tea at Kateshill House to celebrate my 50th birthday yesterday (9th March). Samantha the Manager, Hannah and all of their colleagues went above and beyond for us. The fresh food was truly delicious within such beautiful surroundings and you made this celebration truly wonderful - thank you

Having read the great reviews we booked afternoon tea. Attractive and comfortable venue and pleasant staff, however the tea didn’t live up to expectation. The sandwiches were very average one smoked salmon per person and egg mayo, corned beer, cheese and pickle and cheese with a sliver of ham. The sausage rolls and quiche were nice but the cakes were very disappointing. The homemade scone was over baked, dry and crumbly saved only by generous potion of cream and jam and the cake consisted of two uninspiring one inch squares per person. It didn’t compare well with other local venues and not good value.

Four of us went for afternoon tea having read good reviews. Unfortunately the experience was disappointing. Sandwiches contained, corned beef, cheese and smoked salmon, cakes were one scone each with jam and cream and a small piece of sponge cake. There were small sausage roll, crisps, two small pieces of quiche and a small side salad. Overall the food was basic, not special and uninspiring.

Lovely night. Nothing was too much trouble for Sam and her staff. We had a small problem with our room and without fuss were upgraded. Strongly recommended for a night away. Oh...and the breakfast was fantastic. What a plateful...almost beat me!