Guest User
December 5, 2022
We were checked in by a rude, sarcastic and offensive member of staff (think his name was Zahar). We arrived early and weren’t sure if we could check in yet, so we asked the man and he rudely replied “what do you think I’m doing??”, he then sent us up to a dirty room and when we came back down he smirked and said “oh it wasn’t ready for you?” . I asked why he was being so rude and he said that all people in Berlin were like that, and they weren’t fake like the British. Asked him if he knew we were British and he said yes, implying we were fake. He then continued to make us feel uncomfortable throughout the stay, laughing and smirking at us. Horrible experience, and no one else was rude to us in Berlin so I think it had everything to do with him and nothing to do with the city.