Arrived at 1 PM, and the executive twin room wasn't ready. They assigned us a family room instead, with the front desk assuring us the facilities were identical. It didn't click at the time, but later that evening, I realized the family room was 33 RMB cheaper per night than the executive room. Essentially, I paid a higher price for a cheaper room. Businesses really need to be more honest! After complaining, they finally canceled the executive room booking and let me re-purchase the family room. We stayed in family room 2315. Upon opening the fridge, there were two pastries inside, and a tart had a 2 cm long patch of green mold, emitting a horrible smell. Had the fridge not been cleaned for half a month? The staff only wiped the fridge with a cloth; we had to insist they spray it with alcohol to disinfect it. When filling the bathtub, we discovered a serious leak, so we had to change rooms again. This hotel clearly has management issues – a foul-smelling fridge, a leaky bathtub, and being overcharged for a lower-priced room. This is not an honest business. I hope they improve.
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