Guest User
April 7, 2024
My mom & I stayed at this hotel until April 5th, and my dad is still staying until April 8th. Hence, I will give a review of mostly mine but overall everyone's experience. The hotel looks very spacious and nice. We got here on Wednesday, April 3rd after checking out of a different hotel near Aasi Ghat as the main function around the ghat organized by our temple group was over. Hence, we decided to stay at the center of Varanasi the rest of the trip. Of course with the day we checked in, the previous hotel we checked out around 8AM and came very tired and sweaty from the hot April heat. We got room 405, which was actually at the City View Cottage and had the West View. While the reception/lobby had A/C after a hot afternoon, it was not the case at the 3rd and 4th floor. By that, I mean to get to the 4th floor, you have to take an elevator to the 3rd floor and then take a stairs 1 more level up. To make matters worse, unlike the 1st floor, you have no A/C, just more heat coming from the outside. The room upon entering had a step and even while entering the 4th floor itself, so you have to especially be very careful. The room was very large and spacious and it had a cabin feel made entierly of wood, kind of what it's like if you rent up a cabin in the mountains (i.e. Lake Tahoe, Yosemite, etc). We had an extra bed for 2 days for the 3rd guest to sleep in. Bed was extremely comfortable all of the nights. Bathroom was very nice and spacious with a lot of room. However, one problem is that there is no curtain or container to separate the shower from the bathroom sink, so it can sometimes cause water to overflow. The one problem we had was also that the A/C did not cool off the room in a timely manner. However, the housekeeping team did give us a remote which we could adjust the A/C settings, but it still took time. My guess could be that the wood does not allow the room to cool off efficiently. This also exasperated the issues when we came back from our outing in the peak of the heat Thursday & Friday. The heat outside plus the time it takes to cool off the room even went as far as making my mom a little unwell and myself and my father more dehydrated than usual (of course we drank a lot, but still we need to cool down). We did learn the reason the 4th floor has no elevator is likely because that's under construction. I hope the A/C is also under construction too, because all hotels I've stayed at with an interior corridor, even the one at the Aasi Ghat (Hotel Benares Haveli) was lacking. Last but not least, the first day service was quick when we needed drinks like lime soda or lassi. But on the day just an hour before my mom & I left to the airport (dad came to drop us and returned to the hotel), we ordered drinks after the temple outing and they took longer than we anticipated. When we called back and told them we were in a rush to go to the airport they prioritized it and brought it up within 5 minutes without a hitch. Overall, I wo