This is my first time leaving a negative review, all because of the most bizarre check-in experience I've ever had!
1. We arrived at the hotel in the morning. After completing the check-in process, we were told it wasn't check-in time yet. They said they'd call or email us when the room was ready, so we went out shopping. However, when we returned to the hotel around 9 PM, we hadn't received any email or call!
2. I informed them that the check-in was already done in the morning and we needed our room key. The front desk staff said, 'Okay,' and mentioned our luggage was in room 411. So, we went up to the room for the first time. But when I tried to use the room key, the light turned red, and the door didn't open!
3. I went back downstairs to explain the situation to the front desk. She said, 'Okay,' and then re-processed something. I specifically asked her to confirm if it was indeed room 411, and she said yes, adding that our luggage was already inside. She also asked another male staff member to accompany us upstairs.
4. On our second attempt, the light turned green, and we opened the door. The male staff member was about to leave. But as soon as we opened the door, we saw someone else's luggage inside! I immediately called out to the staff member. He asked, 'Isn't this your luggage?' We said, 'No!' So, we all went back downstairs.
5. I explained the situation to the front desk again. She did some more processing and then said it was room 402 and our luggage was already in there. I questioned her, and she mumbled something about confusing names earlier or something similar...
This is the most outrageous thing I've ever encountered. What if there were other guests in room 411 at the time, and I had my child with me? How would that be explained?! And what if no staff member had accompanied us, and someone's belongings went missing? How would *that* be explained?! How can a hotel of this caliber make such elementary mistakes, and twice at that, making me go back and forth three times just to get into the correct room?!
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