Novotel Barcelona City

I had a frustrating stay here. The location is far from the tourist center (4-5 metro stops on the L1 to Catalunya). The hotel itself is quite dated, featuring poor bathroom ventilation, old hair dryers, and a small gym where the heaviest weight is only 10kg. To make matters worse, loud construction noise from a nearby site woke me up before 8:00 AM on a Saturday. Front desk service is highly inefficient; I had to queue three different times for check-in, key collection, and a room exchange (to move away from the noisy elevator), with each wait lasting 10–20 minutes. Finally, I was very uncomfortable with their policy of manually recording credit card details rather than using a standard pre-authorization hold. I would look elsewhere at least for travelling.

Well not satisfied with the stay. The cleaner didnt come two days to clean room. Complained to the manager and they compensated witb 60 Euro dinner voucher and some hotel redeem points. Maybe I have stayed more in hotels in Asia where there is different and higher standards of service so I am bit disappointed. Any ways manager was gracious to accept the mistake and on their part this is extreme peak season so maybe the housekeeping staff was on their toes. But another piece to grind is their aggressive marketing as a hotel for families with kids particularly on trip.com but i felt this was not accurate. I had two kids 4 year and 1 year old and the room was bit small for me. The AC worked well though. The view from window was nice (could see Sagrada Familia) . In anycase mixed reactions.

Our stay at suite was disappointing due to the poor housekeeping. Tea bags were never refilled during our stay. Toilet paper was not refilled even when it was running low. And the bed was never properly tidied. The air-conditioning was too weak. The room was not maintained to an acceptable standard, which made our stay uncomfortable.

Staff was helpful Location is great for city centre and tourist attractions