For starters, I’m not sure what relationship this hotel have with *******, but it needs working on since our original booking was cancelled without notice and ******* said that the hotel would refuse to honour the original price. We then emailed directly the hotel and they said this is not true, so I cancelled our twin room booking and booked with the hotel directly specifying a twin room, assuming we’d get the same booking. We read the reviews on this hotel as it was the only one that looked reasonable in the area for Primavera sound. We asked for a twin booking, explicitly, with the central reservations team and it was booked by them as a double, which we did not realise until we arrived. When we raised this the front desk staff were less than helpful, and just told us to come back in the morning before 12, which we did. No twin room, even despite our ask the next day and they never apologised for their error. This meant me and my friend had to share a bed for a week, as there was no attempt by the staff to actually seek out a twin room. There also seems to be a bit of inconsistency with the menu at the hotel bars, one day I was allowed to have a Bloody Mary, the next day I wasn’t as it was apparently off the menu, then the next day I had one again, which was obviously very odd. The same with fries, I ordered room service and managed to get some fries, but the next day at lunch no fries to be seen. Also, as a vegetarian I asked for the cesar salad “sin pollo”, made sure they heard me, and asked explicitly if it was possible, which it was (apparently). It was then delivered to me with chicken in it and I immediately spat it out as I haven’t eaten meat in years. This is all on top of the fact there was no gym for two days and one day of no hot water. On our final night, this was all topped off with a power cut on our floor. For the price we paid for this, which was €1500 you’d think we were staying in a palace, and it was nothing of the sort. Honestly, do not waste your money. The only solace is that the staff at the pool bar were lovely, and helped us practice our Spanish, even though I could intermittently get a Bloody Mary.
Outstanding
351 Reviews