Old House Resort & Spa

Been there 2 times this summer. A good hotel, everything is thought out to the smallest detail, clean, tidy, complete Relaxation. Great spa, when we were there the big pool was about to open, Dima is a good masseuse. But, a huge minus of this hotel is its cuisine. There is nothing delicious, all the dishes do not understand what. Ugly combination. Delicious only shulyum and that's all, and then the broth can be made more richly. Breakfast is also not tasty, semolina porridge is only more or less .. and pancakes with apples .. There is no usual salad, no cutlets, mashed potatoes, there is absolutely no choice, your cost is more expensive than Moscow restaurants, so replace the cook with a normal one. Once okroshka was brought with fat instead of meat, just fat in slices, and they didn’t change it - we said that we cook it, although we ate it every day and we know how it should look like. And a plate of okroshka for a minute is almost 1000 rubles. choke and eat. One made me happy the second time - hookahs appeared

We are currently in this hotel. The word "rest" with all the desire to write will not work. A mouse lives in the Room at the cost of 30,000 per day. We can no longer leave, as we drank a glass of wine with my husband. The administration provided another room so that we could spend the night. With a saying: “we are standing on the ground, this year the invasion of mice !!!” Later, the administrator admitted in a private conversation that mice are normal for a hotel!!! Usually there are a lot of them in the off-season, but here they are in May too!!!! I really don’t understand why instead of relaxing on Friday evening, I get negative emotions and running around the hotel rooms for my hard-earned money!!! It's horrible!!! For a second, tularemia mice, how does a 5 * hotel settle guests in rooms with mice?! The room is located above the restaurant, i.e. it is absolutely clear that mice will certainly not bypass the kitchen !!! Everything that happens is like a bad dream! I don't understand why this hotel has so many positive reviews! The hotel needs to be closed for sanitary and epidemic trea**ent!!! Instead of broadcasting endless - “Sorry, we are very sorry !!!” I'm sorry about this situation! Sorry for wasted time and money, ruined weekend!!! It is a pity that guests not knowing about the situation in the hotel endanger their health!!! If I could rate -100 points I would!

We left with my family to take a break from city life and celebrate others. We didn’t sleep half the night because of the neighbor’s snoring, that is, the audibility in the houses, rooms is 100%. The floors creak, you can hear the neighbors walking, talking and not only (the child constantly asked what the sounds of groaning and gasping were). Initially, they settled in the wrong room, had to find out, wait, move. At night, constantly what sounds, in the reviews I read that these are mice. This is tin!!!! The room costs 40 thousand per night. I think this is unacceptable! The restaurant leaves much to be desired, everything from desserts is very tasteless! The prices are exorbitant, then be so kind as to cook at the level! The steak mignon was bland, tasteless and smelly! Once a waiter got caught, it feels like we came to his house, doing a favor with a disgruntled face! So-so level! In any hotel, not even for 40 thousand per day on your birthday, they bring a compliment, at least a postcard! Nothing here! Well, there are only 15 sun loungers in the spa. Although there are many more guests. Be prepared that you will simply be denied a visit due to the lack of places.

Gorgeous territory, architecture, in a word - beauty! At the same time, disgusting service, starting with the reception, ending with the cleaning of the room and its condition. It is extremely difficult to meet a good-natured person from among the staff, the exception is Alexei from the local Aeroclub. The restaurant is a different story! The price tag is exorbitant despite the fact that the quality of the cuisine is disgusting. In an ordinary place in the city, it is much tastier to eat for a third of the price! The cost of the bar is as if the hotel is thousands of kilometers away from the mainland! Any dish on the children's menu is worse than in the simplest dining room. The exception is breakfasts, the feeling that they are prepared by other chefs. Been to Old House since opening; but the place has deteriorated a lot in recent years. Does not correspond to the price tag, neither the room, nor the faces of the waiters, nor the kitchen.

In Old, every room is unique. A bewitching look. It's great to be able to walk around the extended area now. In the Rostov region, there is nowhere else to go, except for Utkino and the Old House. And I involuntarily compare these top places. Duck whatever one may say, the service beats Old. Firstly, in order to find entertainment in the Old House, you need to try very hard. Go to the reception, book, negotiate and the rest turns into negotiations. Would you like billiards? “Sorry, should have booked earlier with the cabin.” Hookah? “It is also necessary to go there, arrange for him to pass it on to someone else, and only then, maybe there will be a hookah.” And do not forget to pay for each step) Secondly, what about the kitchen? I can't stand paying for bad food. I am a porridge lover for breakfast. I eat it everywhere, in the network of "good restaurants" porridge is magical. At the Old House, I also ordered "meringue oa**eal with caramelized pecans and seasonal fruits." Mmm sounds just lick your fingers. What do I get as a result? Porridge without taste, NO, no sweets for you, four half-pieces of nuts and four small pieces of strawberries. Where are the meringues? “They are inside” answered me))) As a result, no one could eat it. I re-ordered pancakes with an apple - there with porridge (In general, the most delicious breakfast is coffee! Coming to such a place, you expect service, cuisine at the highest level. And you certainly get upset when you don’t enjoy it. Friends, you need to do something with breakfast In Utkino, everything is easier, you didn’t have time to think - they’ve already organized for you. Fishing on the pier, billiards, hookah, game consoles, a farm, hunting. And you don’t have to go back and forth to negotiate. And about their breakfasts, which are also included in the cost of living is another story.It's something fantastic.

Приехали с мужем на выходные в этот отель, у нас был забронирован номер Шато-Vip,сразу перейду к моментам которые не понравились и которые считаю не приемлемыми к уровню такого отеля: 1. мы приехали с мужем в 12 часов дня, наш номер не был еще готов, и мы с мужем хотели провести пока время на новом бассейне, на что девушка на ресепшн нам сказала,что мы не можем этого сделать,а только после 15.00🙄мой супруг этому очень возмутился и тогда девушка вроде куда-то позвонила и в качестве исключения провела нас на бассейн, я просто в шоке от этого, что за глупость, мы заплатили за номер 57 тыс. и мы не можем воспользоваться бассейном,а только через 3 часа,бред, отдых начался скажем так НЕ позитивно. 2. При заселении нас к номеру провожал молодой человек, муж нес рюкзак, я достала из машины 2 пакета, и парень даже не соизволил мне помочь их донести, просто отвратительно. 3. дальше очень не удобный момент: мы посещали баню, мы посещали спа, ресторан, заказывали еду у бассейна, и везде нужно сразу оплачивать, это максимально не удобная система, почему нельзя записывать на номер, как в отелях такого уровня, нам это очень не понравилось 4. Далее: вечером мы забронировали стол в ресторане пастернак, и уточнили можно ли нам принести свою бутылку шампанского и оплатить пробковый сбор, на что девушка администратор нам сказала категоричное НЕТ, мы попросили старшего менеджера, она сказала что ее сейчас нет, записала наш телефон и сказала что нам перезвонят, прошло 3-4 часа, нам так никто и не перезвонил😠 когда мы пришли в ресторан, девушка администратор к нам подошла и сказала,что если у них в винной карте нет такого шампанского как у нас то тогда, мы можем его принести, но у них в меню естественно есть МОЕТ, но извините за 21 т, короче лояльность к клиентам максимально низкая, 5. Находясь на бассейне, мы спросили у официанта могут ли нам приготовить пиццу с грушей и горгонзолой, так как в меню ее нет, официант пошел уточнять у повара, приходит и рассказывает нам следующее: у нас есть горгонзола, у нас есть груша и это все мы можем пробить отдельными позициями, но по оригинальному рецепту там должен быть еще мед, но его мы не можем пробить,так как у нас его нет как отдельной позиции, что блииин , ребят вы серьезно, 10 грамм меда😲 у меня в тот момент просто дар речи пропал, это вообще не соответствует уровню 5* отеля 6. Ну и на финал, завтрак у нас был включен в стоимость проживания, и это опять полное разочарование 😥 (скажу сразу что можно было взять номер без завтрака или с завтраком, выбрала с завтраком, посмотрела меню завтраков на сайте, но оказалось что меню которое на сайте это обычные платные завтраки, а вот те завтраки которые включены в стоимость это совсем другое) нам дают меню завтрака и там 2 варианта: в 1 - это 2 вида каш (гречневая и манная) на выбор, драники или паштет, сырники или блинчики, и чай или кофе, во 2- это яйца (омлет ,глазунья) топинг к яйцам (томаты,бекон,грибы) кекс с цукатами и так же чай или кофе, так вот взять сырники из 1 меню и ом