Travelodge by Wyndham Austin South

Great experience.

Staff Told me to go talk to the guest with me about a fee to pay before I check in, I come back inside to be told we cannot stay there? But I already booked and paid for the room in advance—and they still wanted the extra fee to be paid. I couldn’t get my money back and was not told in advance about this. I also was not aware that the guest with me had any lingering “fees or issues” with the place. I would like a refund since I had no idea that was going to happen and I’m short on cash. If I would have been aware about that situation I would not have tried to book a room there. I have stayed there since and didn’t have any issues last time. So I was confused and taken back when we were told to then get off of the property.

I stayed here and it was the worst hotel experience of my life. When we got into to the room it smelled strange. Then I went to wash my hands and the faucet broke off. I called downstairs we changed to another room next-door. That room smelled funny. Then the lights didn’t work. So they moved us to a third room and that room smelled funny. There was some disgusting red stain on the sheets and comforter so we had to have them replaced. in the bathroom the door was broken and the toilet was rock rocking back-and-forth. The refrigerator was dirty and the chair at the desk was broken so when I went to sit on it I almost broke my neck. I asked for my money back which I still believe I deserved and they refused . When I got home got sick and I swear to you it is because of the state of that room that I was sick. So I never had a chance in the state that I was feeling to fight farther for my money so I am here now telling all of you not to stay at this hotel. The breakfast was terrible they had absolutely nothing the only light at the end of this dark tunnel was the sweet woman who worked the front desk and the nice man that worked the desk at night they were very kind and very helpful but you can only help so much when it’s that bad . I travel a lot and this hands down was the worst experience I had ever had. If they had done the right thing and given my money back I would have been nicer. I deserve a refund. So if you want a hotel who cares about your feelings or your experience

It was fine. Nothing bad, nothing great. Served our needs for a place to sleep before flying out the next morning. Room was clean. Smelled stale. Not sure if the AC worked out not. It wouldn't turn on when I tried, but at one point in the morning it turned on. The gentleman at the front desk was friendly and welcoming.

It was terrible and false advertising. How do all the rooms at a non-smoking hotel smell like cigarettes? I don’t understand that. I tried multiple rooms and still had the fear of waking up and smelling like cigarettes the next day. The manager is very difficult to reach for if you have any problems. They said I can’t get a refund on anything despite how miserable I was. I wouldn’t recommend staying here to anyone. Oh, there was blood on the wall by the tv. I didn’t know what that was about. It might be closer to downtown but it’s not worth it.

It was really dirty, old and beat up, I work in oilfield and this is by far the worse place I have been to.

Handicap room originally put in was fairly small and shower wasn’t great due to slippery floor and vent fan not working that caused more humidity in room, but staff was kind enough to switch our room to a larger room for last night there that was much better.

Key card wouldn’t work in first room so moved to another room. Struggled opening that door too. We should have asked for refund then and left.