I really enjoyed our holiday, the food was excellent, the facilities (pool, mini gym, sauna and steam room) were good and the staff very friendly so, why only 3 stars? Well, the service in the restaurant was poor. Very friendly, wanting to please and nothing was too much trouble but, very slow and disorganised. When asked, management said that it was the beginning of the season and staff were still learning their roles etc. The room servicing was very efficient and it was good to have some live music in the bar on a couple of evenings. My advice would be to call before booking and get reassurances. We booked a coach transfer from the airport to the resort which was very good. We also enjoyed using the hotels free transfer service for a morning out in Cuitadella which is about all that you need.