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Sapphire Addis
4.1/538 Reviews

Sapphire Addis

Addis Ababa|0.5km from Edna Mall
I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

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Reviews for Addis Ababa Hotels

Searching for hotels near Edna Mall? Compare room rates and reviews to find your ideal stay.
Bole Ambassador Hotel
3.6/512 Reviews
Breakfast is terrible, giving up to one point. You can only eat eggs and porridge every day. Others can't look directly. Watermelon has not been eaten too sweet. Close to the airport, there is a free bus transfer, there are friendsship small shopping malls around, you can also find some Chinese restaurants, but it is very expensive. Hotel service is general, the samples of the exhibitors were not picked up by the customs due to the drag of the hotel staff. . The room light was bad and I was too lazy to change it.
Golden Tulip Addis Ababa
4.1/549 Reviews
The staff and waiters are more polite. They will say hello first when they meet. The buffet is more suitable for Chinese people. The room facilities are also better. It is a very cost-effective hotel abroad. The Chinese plug is still recommended.
South Gate Hotel Apartment
4.6/57 Reviews
The hotel is very good, near the main strategic points of the city. The reception and hospitality of all hotel staff were excellent. We only arrived, Sirak, the manager of the establishment, made a staff member available to us who accompanied us gently and without any cost, to a local phone store to solve our Internet connection. The official stayed with us until we were taken into account and was the intermediary between us and the company's official, which made communication very easy. Whenever we were going to the reception to ask for some information, etc., they offered tea or coffee while waiting for the answer, the very comfortable and well-equipped apartment and the cleaning, perfect. Finally, it is worth noting that at our exit Mr Sirak took the task of getting a taxi (paid for the hotel) to transfer us to the airport, which was not included in our package, it was a very kind gesture. Super recommend that place for visitors to Addis Ababa.
Best Western Plus Addis Ababa
4.3/587 Reviews
This is the best hotel you can go to in Addis Ababa. The rooms are very clean, aspecially done by the room cleaner Birtukan. She makes sure you have the cleanest rooms, enough water and is very nice. The service in the restaurant is very good, the waiter Buruk and manager Mehret make sure that you start your day as perfect as it can be. Very pleasant to come home to.
Ramada Addis, Addis Ababa
4.1/554 Reviews
This is my second time staying at Ramada but It is my first time at the breakfast buffet on the first floor. When I entranced the breakfast buffet this morning. A gentleman named “Besufkad” greeted me with the biggest smile you have ever seen in Addis Ababa. After I sat down I went to the coffee counter to request for a cup of cappuccino. I remembered that the same gentleman was doing his paperwork. He immediately acknowledged me and promise me a good cup of coffee. 2 minutes later, Besufkad came with the personalized cup of coffee with my name written on the milk froth! He might have know from the restaurant guest list when I mentioned my room number at the beginning for the cheque! Oh well, the breakfast choices were nice and the omelette with chili was my thing! I was in the buffet roughly for an hour or so. I have noticed how awesome Besufkad was to the other guests. He was very helpful and always have his big smile on his face throughout the hours. What a great hospitality and genuine service he provides for his guests. Besufkad, Thank you very much for a great experience staying at this Ramada! You actually made my day :)
Azzeman Hotel
3.9/510 Reviews
Over all a decent hotel, with spacious room, very comfortable bed and bedding. I have all my food from room service, and I was quiet happy with the food quality and service. I must say that most of the staffs very friendly and helpfully and caring. Something to improve. Internet is very slow and not consistent TV channels selection very limited and small size Amenities are very limited in bath

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