Hotels near Pakuwon City Mall in Surabaya

I checked in at 11 pm, the employee said that I couldn't do it at 11 pm because the employee had already gone home. Asked for a room when there was a reservation, they said you couldn't, you had to scan the barcode, fill in it, etc. If you want to park inside first, you're told you can't, you have to reserve a barcode inside. So the service was very disappointing. Until I said, tell your boss to just return the money if everything is not possible and time is limited. Because I only arrived at SBY at 11 pm...

interesting hotel, the room is also clean the food is delicious next time I will stay here again

untuk pelayanan ramah, rumor harus menambah biaya saat check-in tidak benar, lokasi dekat dengan MERR, saran : perlu ditingkatkan keberi

My First Impression(24 Jan 2020 - 27 Jan 2020) Check-In Experiences, + Rule Apply and dicipline + Standby 24 hour + Nice to Guest and Fast checkin + welcome drink standard - Card Key for room only 1 and if you need 1 more you need to put 100KIDR deposit Building Area & Design Interior, + Modern and Urban style + Good ambience and lighting + Clean Feel + Nice Sofa in the lobby + Huge Parking Car - Looks like Flower Decoration in here is fake especially in 2th floor on the tables Room Hotel, + Clean, structure and everything looks perfect + Ambience lighting is good not too bright not too dark with easy switch setting + Got 2 free botol and other standard free items in the hotel(soap, coffee, tea, sandals) - No sign of privacy or clean status, every room is different. - Alwys call if you want to clean the rooms - No laundry list, every room different Breakfast Experiences & Foods, + All the foods in here is delicious + Foods Variations is good + Free breakfast for 2 person/room(depending on your booking) - Clean table is slow - Replineshment Foods is slow - Need to check related pets control in Bar.. Somehow i have a chance to see Rat running away inside the Bar. Conclusion, I'm really enjoy stay in this hotel eventhough there is some area that need to be improve like the standardisation related the facility each room(laundry list, sign privacy, and so on), also in the restaurant must showing the improvements especially pets control and make sure all the door must be close everytime to avoid the rat come to the Bar side(1st floor) . Overall i recommended this hotel, the price also reasonable and i believe this hotel already have procedure to do. Please keep the good work and always improve to make customer happy with the right quality.

I recently stayed at this hotel and overall had a good experience. The check-in and check-out process was smooth and efficient. The room I stayed in was clean and comfortable, and I appreciated that it was quiet at night. The hotel has a gym, pool and restaurant which are great facilities but I didn't have time to use them. The location is strategic. The hotel staff is friendly and helpful throughout my stay.

Stayed there for a couple of days with other relatives for a small family reunion. Hotel was nice, staff were very friendly and accommodating. Some little things that could have been improved is parking. Would be nice if staff informed incoming guests about the valet parking ahead of time, so we didn’t have to look for parking spot upon arrival. It’s time for your carpets to be steam-cleaned. Breakfast had many choices, coffee was very decent I had to get my second cup. Best part of the stay - friendly and accommodating staff, kudos to you all!!!

Comfortable place close to places to eat, clean bathroom. There are no bedroom and desk facilities provided with slippers and drinking water.

Rooms were cleaned and provided early checkin Breakfast was very good and they provided us vegetarian breakfast as per our request.

The room I give rate 3 - arrived at the room , smell , floor dirty , bed sheets got stain, towels looks old- this place need more more more maintenance. Sofa skin is rough, the linen colour old, door balcony is unsafe, fridge dirty and not clean (stain and hair under the freezer) 🙈🙈. The electric sockets most of them is loose. Breakfast not much choices (the veggies doesn’t look fresh)- the price is way too much for 4 nights stay at family room (which is far away from the expectation and smelly) the photos is completely not same in real room. I really disappointed and the price way too much (family room). I hope the hotel management fix that problem or don’t sell that room. Thank you 🙏

I know this hotel is quite old but classic and and worth the price. The room is very wide, i like that so much. Bcause nowdays all new hotels is just standart and to small like studio type. This hotel is family friendly, because of the wide room, and al the facility that all we needed. Not that high but the view from the room is still good. Surabayaaaa what else you can see than cityview? Haha. Anyway, very recommended for those who like wide room and near from mall, foodcenter, and all you need.