Anonymous User
March 14, 2023
As a regular customer who has been booking this hotel, I discovered after this booking that the internal management of this hotel is chaotic. When problems arise, they not only fail to provide the most basic apology but also blame all the faults on the customers. On March 10th, I checked into this hotel by checking WeChat at the front desk. Unfortunately, I happened to have acute coronary disease. After the doctor prescribed painkillers, I needed to go to the hospital for intravenous drip every day. On the morning of the 12th, I took painkillers and placed them by the bedside before going out to get an intravenous drip. After returning to the room, I found that the water bottle on the bedside for drinking medicine was missing, and the medicine box on the table was also missing, so I contacted the hotel front desk to help find it. . When the aunt came up, she couldn't find it. She admitted that she had lost the medicine box and thought it was empty, but refused to admit that she had lost my medicine. In the evening, I asked the manager to deal with the problem. The front desk said that if you have a toothache, you can go to the hospital first. I asked if there was no dental emergency in the middle of the night. If it was a private hospital, could the hotel bear the cost? I had no choice but to go to a private hospital to get medicine by myself in the middle of the night. The next day I called the front desk and told the front desk that the shift had not heard about this. I asked the manager to come to the room to communicate. The front desk was weird and sarcastic and said with a smile that he knew it. Then an hour later, there was no news. respond. I went downstairs and asked to see the manager, but he didn't accept him and asked me to find it myself, so I had no choice but to call the police and keep the police records. After the police arrived, the hotel manager also blamed the whole process and there was an unknown hotel staff member who kept messing around and interjecting randomly. The police said that everything your hotel said was right, and what the customers said was wrong, we, the police, said you should take it for granted. Then we negotiated, and the hotel's attitude was as shown in the video below. They refused to admit that my medicine was lost and even said they didn't know if it existed. The booking record I took a screenshot of did not include the on-site payment and the booking record from my boyfriend. As an old customer with at least 10 room nights per month, when encountering this kind of problem, the hotel room can just blame them and say I framed them with a box of painkillers, completely ignoring how painful it is to have a toothache all night without taking any medicine. When something is uncomfortable, he can still say that whether there is medicine or not is a problem. If a new guest encounters such a problem when checking in, I reasonably suspect that the hotel will directly charge the customer with extortion and trouble-making. I have reported the above to 12315. I can only say that this kind of problem has not occurred in hotels near 315. It's really amazing that someone can solve it like this. And yesterday, there were a few people sitting at the door who didn't know whether they were hotel staff or unemployed people. They said they didn't call the police if they lost their wallets. Please keep your eyes peeled. There is a full version of the hotel manager in Dianping. You can refer to the video on communication attitude
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