4.1/5Very Good1044 Reviews
Gelang Patah Iskandar Puteri|2.25km from Tranquility Park
Hotel room is clean , has a big pool and gym.
However unpleasant service experience
Upon check-in at the hotel, the receptionist told us that the breakfast would be served from 6:30am to 11am at level 5.
My husband and I were quite surprised with the timing and we still double confirm if its till 11am. The answer was certainly. We wrote down the infor ar the room card holder infront the receptionist.
Next day, we went down our breakfast around 10:15am.
We informed the staff our room number before we proceed to the table. The staff told us “ you have only 10 mins left”. I was in a shocked and asked why is it 10 mins left. He said the breakfast will be closed at 10:30am.
I pointed at the board outside the restaurant which stated “6:30am - 11:00am” and told him that the receptionist informed us till 11am. He said he doesn’t know, but it’s 10:30am and he proceeded to do his stuffs.
We didn’t want to argue further, just want to quickly grab our breakfast.
There were limited food left , but had few stations provided noodles and eggs that they will cook upon request.
I then ordered my noodles, but no one serve me.
I walked to the egg section and ordered eggs. The lady told me “sorry we closed already”.
I only took a few breads and returned to my table and shared what I have encountered to my husband.
My husband went to order the egg for me again and got same reply. But he looked at his watch and showed them the timing which was 10:24am.
The chef just looked at my husband without reply to him a single word and left the station through the door behind.
We was being left infront of the counter and we waited for 5 mins , still no one return to the station counter.
Feeling so pissed off with their attitude and unprofessional service.
We went back to our table to have our breads.
At around 10:41 which 20 mins later after we ordered the food, one of the waiter brought the eggs to us and left it on our table.
Ramada is a large hotel chain and owned by Wyndham , operates around the world. I stayed their hotel in Singapore, Bangkok and Indonesia and never encounter such issues before. Kind of disappointed.