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Room and hotel outlay are fine. But did not meet 5 star hotel standard. Got nice kids play area where not all hotel have. Customer service attendant not as pleasant. Besides that, requested RM15 per hour if would like to have early check in. Additional, Trip.com mentioned need only pay RM6 for the taxes but when reach there, requested to pay RM20. All about extra charges and pay in this hotel.

I recently stayed at this hotel with my family, and it was an excellent experience. The facilities were top-notch, catering perfectly to families. From spacious rooms to family-friendly amenities, it provided everything we needed for a comfortable stay. Highly recommend for a family getaway!

Overall our 4nights stay at Olive Tree Hotel Penang was very good but not spectacular. We do appreciate the free parking for guests at their multi-storey carpark and the convenience of the location being walking distance to lots of cafes, restaurants and etc within Bayan Baru. Our room did not come with breakfast so we can't comment on that although we do see a lot of people having breakfast during our stay. Their food offerings at the restaurant was great too and reasonably priced. Our room was super spacious and very comfortable and was the highlight of the hotel for sure. Unfortunately during our stay over Christmas, there were lots of things being fixed (which is a positive for future guests) but it didn't affect us that much. Once again very good hotel but not spectacular.

This was our 1st time at Amari Spice but from the on set was a bad experience. Driving into the hotel I could not drive to the lobby entrance to drop my family & luggage as it was blocked for some reason best known to Amari. Security at the entrance was of no help & I ended up blocking the way of a car at the back. What was supposed to be destress trip, started off on bad note. Anyway cursing Amari Spice for being worst than a 1 star hotel, I reversed back into the lobby entrance. Told this bad experience while checking in to the front office staff but they were not bothered  Going to the room found the mattress to be too soft sinking when you lay down & the air cond temp tops up at 26.5 degress, not everyone likes the room super cold. These 2 shortcomings are something that you wld not find in a 4 or 5 star hotels but looks like Amari is still figuring out where they stand. Even many 3 star hotels are better. Moving to the shower both rain & hand shower water flow was dispointing at best with temperature regulation being a challenge. Since my home is at Bukit Jambu & the main reason of chosing Amari was to destress, which was not possible with the said room conditions, I had to leave my family both nights to head home to rest. The matteress, shower & air cond at home the best. Wondering how Amari claims to be home away from home. On a good note the staff were courteous & friendly. Inclosing would I stay at Amari Spice again. NO.

A landmark prominently located upon arriving to Georgetown from Penang bridge. Lovely located by one of the amazing shopping malls (QueensbayMall) in Georgetown. There are nearby shops and eateries that are conveniently accessible for all.

Just a nice place for short stay before catching flight. Room spacious enough. We stay first before our outbound flight, and the room we got is clean, and also have sofa bed. But when we repeat again for inbound flight, the room we got 415, has a little bit problem with the shower (does not drain properly). Hope the management look at it. And also kudos to the staffs who always greet us. Not forgetting a bellboy who helped us with our luggage.

It is very difficult to find. Generally, the hotel will contact you to pick it up after booking. Otherwise, you will find it for a long time. There is no signal on the mountain, and the hotel Wi-Fi is sufficient. The environment is okay. It was really gloomy at night. The wooden door of the toilet suddenly opened several times in the middle of the night. It really scared me so much that I couldn't sleep well all night. In fact, it should be caused by the loose wood. Very friendly. One thing to say, hygiene needs to be strengthened very much.

HIGHLY recommended hotel for cleanliness, location and value for money. The bed and pillows are so comfortable! The best part of the hotel is their staff. Look for Mr Zaid. He is a gracious and wonderful host! I arrived to have a look at the rooms a week before check in and Mr Zaid graciously showed us a few rooms. On the day of check in, my friend’s credit card was declined but Mr Zaid allowed us to check in anyway and said we could pay later. Unbelievable!! He even offered us free parking throughout our stay! Always smiling and really just a pleasant person to meet! When we came back after dinner, we realized the room didn’t have bedroom slippers. I went to front desk to ask and the gentleman there apologized because they have ran out of supplies. However, he didn’t stop there. Instead, he went to look for unoccupied room by room to see if there were any extras. Really above and beyond expectations of a 3-Star hotel. For RM100+ per night, you’ll get a tastefully decorated hotel room with full hotel amenities like TV, toothbrushes, bottled water, coffee, hair dryer. Hot and cold water dispenser, iron and ironing board are available in the common area. At Eureka, you will get the warmth of a homestay and the feel of a hotel. I would totally recommend this hotel to all my friends! Thank you Mr Zaid and team!