Guest User
April 3, 2024
① I have stayed here several times and always felt good. This time, I actually saw cockroaches crawling on the wall. It seems that I was lucky not to live in a room with cockroaches before.
② When checking in, I was obviously the first one to arrive, and then a man with a strong social a**osphere came to register and asked the front desk to help her open a room. The front desk ** actually put down the procedures for opening a room for me and turned to open a room for the man first. I was puzzled. Can't such a basic thing as serving in order be done?
③ At the same time, while the front desk ** was helping the man open a room, the man asked her if she knew which room XXX was staying in. She said she didn't know, and then the man asked her to help him check it. She actually went to the computer to help him check it. I was shocked. Could the customer's privacy information be leaked so easily? Although I was not the one being checked, and although I have never worked as a hotel front desk, protecting customer information is a basic professional ethics. Everyone knows that such a low-level mistake should not be made, but she helped check it because of a customer's words. If this happened in a star-rated hotel, she would have been fired long ago.
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