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Didn’t like when I first checked in, haven’t touched my bed or anything but when I went out after checking in, there’s someone came in the room and “made the bed”, they put the pillows on the floor and touched the blanket. Which was scary at first as I’m not used to such service. The lady receptionists weren’t friendly at all, when I checked in and checked out, they just stood at the reception and talked to each other instead of welcoming guests. Especially when checking out, the attitude of them was bad.

The location of the hotel is so closed to the MRT stat - 崇文门，the entrance/exit is just right in-front of the hotel! As it was off-peak season when we visited Beijing, we were upgraded to a Deluxe Suite, which mean there is a separate bedroom with a single bed, on top of a master room with a double bed. We really appreciate the kind act. While I was still at other part of China, I thought of ordering something online and use this hotel as the receiving end, I thought of just checking it out, and to my pleasant surprise, the hotel does provide such service and the staff helpfully guided me on how to do so. After I checked into the hotel and gotten the item I ordered, a few days later, but sadly the item didn't suit me, the hotel again provides the service of allowing the courier staff to go to the counter to collect back the return item. I was amazed by the extreme friendliness and helpfulness of the staff there. All in all, we really enjoyed the service extended to us! It is no doubt hotel staff in China places their guests at top priority, making them feel at home at all times.

Facilities: The decoration is too old, it was from 2008. At this price, I prefer to go to the current smart hotel. Hygiene: Of course the hygiene of a five-star hotel is acceptable. There is nothing to say about this. Environment: The environment is acceptable, with small bridges, flowing water and rockery Service: It was after one o'clock in the morning when we arrived. As a five-star hotel, doesn't the concierge provide 24-hour service? I have stayed in so many high-star hotels. When I entered, there was no concierge and the taxi driver brought me suitcases (one large and one small dragging 24-inch suitcases). I found the front desk by myself. The person who received me should be the lobby manager after reporting it. After checking in, he sent us all the way to the room and was kind enough to upgrade to a family suite. Next time I go to Beijing, I probably won't stay here again.

Stay away! The saving grace came from Trip.com which enabled me to terminate our booking without penalty. Awful garbage smell in the room. We checked in at 1am due to late flight arrival. Upon entering the room we we’re concerned about a strange smell in the room. We thought it would go away so we just opened the window. It was late we decided we would ignore the smell but by 6.30 am we couldn’t ignore the foul smell anymore. So we wrote to trip.com to terminate our booking. By 9am we’re ready to check out. At the checkout counter the staff was gracious and friendly and she said our booking was terminated at our request. Just too many faults with this hotel room. Chair needs to be replaced. It easily toppled backwards. Toilet door can’t completely closed. Not sufficient electrical outlets to plug your devices. Curtains are dirty. No hooks in toilet. Only positive staff was friendly.