Chaoman Hotel (Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center) Reviews
Chaoman Hotel (Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center)
5038 South Nanwan Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Chaoman Hotel (Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center) Guest Reviews
4.6/5
Very Good
450 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(450)
Positive reviews(434)
Reviews with photos/video(115)
Friendly front desk staff(60)
Convenient parking(39)
Delicious breakfast(20)
Well decorated(15)
Tasty coffee(12)
Perfect for business trips(11)
Nice toiletries(10)
Convenient public transportation(8)
Negative reviews(16)
Guest User
Deluxe 2-bed Room
Stayed in Nov 2024
Travel with friends
2 reviews
5.0/5
Outstanding
Posted on Nov 25, 2024
The environmental sanitation is very good, very good. It is also convenient for robots to deliver things.
Original TextTranslated by Google
Response from Property: Thank you for taking the precious time out of your busy schedule to review the room! We are very honored that you chose Xiaojia as your stop in the vast sea of people. Here, everyone who comes is our distinguished guest, and every encounter is a fate. May a wonderful life be with you, and look forward to meeting you again in the future and creating more pleasant memories for you!
Anonymous User
Leisure Superior Double Bed Room
Stayed in Oct 2024
Travel with friends
5 reviews
3.6/5
Posted on Oct 20, 2024
Health: Overall OK
Environment: The interior is relatively new. The photos everyone posted in the reviews were relatively large. However, the room we were given was very small. I don’t know if it was because I booked it early and it was cheaper. When I opened the door and looked outside, I thought there was no bathroom, but after closing the door, I found that it was behind the door... The wash basin is also narrow and can easily hit the door... Maybe because the room is small, it feels very noisy when people outside talk in the morning... But It doesn’t matter if you just sleep for one night, it doesn’t matter if you just make do with it…
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. For the problem of small rooms, we also have larger family rooms to choose from. If you have any questions during your stay, you can call the front desk. We are available 24 hours a day. Please handle it. If you come here next time and hope to book this hotel again, give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Selected Double Bed Room
Stayed in Oct 2024
Solo travellers
132 reviews
1.0/5
Posted on Oct 5, 2024
Average service, small room, poor sound insulation, few parking spaces
Original TextTranslated by Google
Response from Property: We are very sorry to bring you a bad stay experience! We sincerely apologize for the unpleasantness caused during your stay in the hotel. We will strengthen the professional training of our staff and make rectifications regarding the problems you have reported. We also have larger family rooms, parent-child rooms, etc. to choose from. There are also For quieter rooms on the other side of the community, you can call the front desk for parking spaces and we will guide you to park. If you have any questions during your stay, you can also contact the front desk directly and we will solve the problem for you 24 hours a day. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Leisure Superior Double Bed Room
Stayed in Aug 2024
Family
2 reviews
1.0/5
Posted on Aug 11, 2024
I have never stayed in a small 500 hotel with such poor sanitary conditions. I didn't check in until 3 or 4 o'clock. They said the room was not cleaned properly. The first time I changed rooms after checking in was because there was a strong smell in the room. I called the front desk and said it was because of water leakage and the room had a musty smell. I didn't check it carefully after changing rooms. When I came back in the evening, my child found that the bed was full of bugs. I called the front desk and said they didn't have a room and they would give me a refund. It was around 1 o'clock in the middle of the night. Check out where to go, really angry.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very sorry to bring you a bad check-in experience. We are very sorry for your feedback about the room check-in problem! We asked the receptionist on duty. Here's what happened: Your friend Mr. Liu came to the hotel at noon to check in first. He said that the three rooms you booked need to be arranged on the same floor, but the hotel was closed due to the summer vacation and the Chinese Valentine's Day holiday. The room is full, which makes it impossible to meet your need for early check-in. At that time, we also communicated with your friend Mr. Liu whether he could change the floor if he needed to check in now. If the floors were separated, we could arrange for you to check in immediately. However, our request was rejected by Liu. Mr.'s refusal, we have always attached great importance to guest room hygiene, room odors, etc., and have invested most of our time in checking equipment and facilities. The odor situation you described this time should never happen! We have asked housekeeping staff and managers to pay more attention to hygiene details and keep rooms well ventilated. After you contacted our front desk in the early morning, we tried to contact you several times to deal with the issue of changing bed sheets and quilt covers, but you did not answer the phone. We were worried that you had already rested and fell asleep, so we did not disturb you more. Thank you for spending time with us. I would like to give you your valuable suggestions and hope that you can book our hotel next time. We will definitely give you a satisfactory stay experience!
Guest User
Leisure Superior Double Bed Room
Stayed in Dec 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
The room is very nice and smart, and the price/performance ratio is very good
Original TextTranslated by Google
Response from Property: Thank you for taking the precious time out of your busy schedule to review the room! We are very honored that you chose Xiaojia as your stop in the vast sea of people. Here, everyone who comes is our distinguished guest, and every encounter is a fate. May a wonderful life be with you, and look forward to meeting you again in the future and creating more pleasant memories for you!
Anonymous User
Leisure Superior Double Bed Room
Stayed in Sep 2024
Travel with friends
1 reviews
1.0/5
Posted on Sep 26, 2024
The service is not good and the soundproofing is not good, which is inconsistent with the good reviews.
Original TextTranslated by Google
Response from Property: We are very sorry to bring you a bad stay experience! We deeply apologize for the unpleasantness caused during your stay in the hotel. We will strengthen the professionalism of training staff for your feedback. You can raise your questions and we will make rectifications. We have an old friend program, which is provided in elevators and guest rooms. There is the contact information of the store manager, you can also contact the store manager directly to solve the problem for you. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Leisure Superior Double Bed Room
Stayed in Dec 2024
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
Clean, comfortable, smart and very cost-effective
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point praise, and thank you for giving such a high evaluation to Xiaoman. Service is the foundation of the hotel. The humanistic style is in Xiaoman, the comfortable experience is in Xiaoman, and the warm feeling is in Xiaoman. Go out The only reason to go out is to relax your soul and enrich your spirit in the city. This is Chaoman. Chaoman starts from the hotel but does not stop at the hotel. We look forward to your next beautiful encounter. Chaoman is always waiting for you on the road. !
Guest User
Leisure Superior Double Bed Room
Stayed in Dec 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
Warm service, will come again next time!
Original TextTranslated by Google
Response from Property: I give you flower tea to wash away your fatigue; I give you a fragrant towel to cleanse your dust; I give you the fragrance of flowers to purify your work; I win your heart and appreciate your kindness. Xiaoman is extremely grateful for your praise. Everything about Xiaoman has changed because of you! Xiaoman knows that hard work will be rewarded, thank you for your support!
Guest User
Leisure Superior Double Bed Room
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
A store I particularly like
Original TextTranslated by Google
Response from Property: Thank you very much for your support and encouragement! Ingenuity is to do one thing well, and the original intention is to always do one thing well. And the intention is that you can give us a five-point affirmative attitude. In the days to come, you will be a role model for our Chaoman Hotel Zhuhai Wanchai Port Hengqin International Convention and Exhibition Center store to learn from, and we look forward to serving you again!
Response from Property: 小漫尊敬的貴賓,您好~ 今天,在不算遙遠的此處,小漫把您給予小漫的信任與支持,折起祝福的紙鶴,飛過千條街道,飛到您的面前,衹為了告訴您:謝謝您,謝謝您的信任與支持!小漫們知道,小曼們窮盡所能一定可以做得更好,但小漫們還沒有努力到無能為力,所以,當看到您的這樣的善良的回饋,小漫們會感到臉上發紅,後背發熱,小漫們深深慚愧,但也正是這樣一份善良、一份幫助,讓小漫們覺得心裏暖暖的,小漫知道這位貴賓,是一個善良的、優雅的、體貼的,有愛心的美麗的人。小漫們為能夠為您服務感到驕傲,小漫們也會在這樣的一份鼓勵下,去努力做到更好,以求做到更好,不求完美,衹求無愧於您的這份支持與愛。再次謝謝您!春有百花秋望月,下有涼風冬有雪。心中若無煩惱事,便是人生好時節。小漫也再次真誠祝福善良美麗的您:晨有清逸,暮有閑悠,夢隨心動,心隨夢圓,願您天天快樂,心更甜!~
Response from Property: 非常感謝您的5分好評,也謝謝您對小漫給與如此高的評價,服務是酒店的根本,人文的風格在小漫,舒適的體驗更在小漫,温馨的感受在小漫,出門在外衹為能在城市之中得到心靈的放鬆,精神的充實,這就是潮漫,潮漫始於酒店但又不止於酒店,期待與您下次的美麗邂逅,潮漫一直在路上等着您!
Response from Property: 小漫尊敬的貴賓,您好~ 今天,在不算遙遠的此處,小漫把您給予小漫的信任與支持,折起祝福的紙鶴,飛過千條街道,飛到您的面前,衹為了告訴您:謝謝您,謝謝您的信任與支持!小漫們知道,小曼們窮盡所能一定可以做得更好,但小漫們還沒有努力到無能為力,所以,當看到您的這樣的善良的回饋,小漫們會感到臉上發紅,後背發熱,小漫們深深慚愧,但也正是這樣一份善良、一份幫助,讓小漫們覺得心裏暖暖的,小漫知道這位貴賓,是一個善良的、優雅的、體貼的,有愛心的美麗的人。小漫們為能夠為您服務感到驕傲,小漫們也會在這樣的一份鼓勵下,去努力做到更好,以求做到更好,不求完美,衹求無愧於您的這份支持與愛。再次謝謝您!春有百花秋望月,下有涼風冬有雪。心中若無煩惱事,便是人生好時節。小漫也再次真誠祝福善良美麗的您:晨有清逸,暮有閑悠,夢隨心動,心隨夢圓,願您天天快樂,心更甜!~