Anonymous User
October 30, 2023
1. Less than ten minutes after entering the room, the door was suddenly opened by two strangers. The bed was facing the door, and I was shaking with fear. After some inquiries, they said that the system did not enter our room opening information, and the same room was opened again less than ten minutes before and after, and both room cards could open the same room. (Because I just wanted to go out after being paralyzed for half an hour, I didn’t close the anti-theft zipper directly after entering the door. Everyone must remember to lock the anti-theft zipper before entering, especially girls) (The hotel changed rooms for the people who came after them, and had no other expressions for us. I want to There has been no actual loss yet, and we haven’t mentioned anything, as long as we can handle it)
2. When we returned to the hotel at night, we found that the room card could not be swiped to access the room door; even though the matter was taken care of, we could not even enter the room! ! ! (The room card was still changed, and there was no attempt even to apologize)
3. At 8 o'clock in the morning, there was construction downstairs, and I woke up directly to the electric drill. The whole room was filled with 3D reverberation (there was a notice at the front desk saying that the construction downstairs would have an impact), as shown in the video below, this is not just a simple impact. . Because I was wondering why the business could still operate with such loud noise, I listened at the door of the corridor and the door of the room, looked at the layout and the scenery outside, and went to the decoration shop downstairs to check. Our room was just above the decoration shop, and only the top The noise impact will be so great in the area of three or four rooms, while the impact in other rooms will be much smaller. Then why are these rooms open for business, and only if there are other vacancies? I went to the front desk to complain and give feedback. The front desk said there was nothing they could do, and then it was gone. No apology, no action.
4. Hotel room prices are completely unrelated to hotel design, service, and attitude. In the audio-visual room, there is a step under the bed to go to the clothes drying rack and the bathroom. The beams on the steps are very low. If you are taller than 1.7 meters, you must bend down and lower your head to enter and exit. Please refer to points 1, 2, and 3 for service and attitude.
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