Pullman Properties in Yantai

I recently stayed at Pullman Yantai Center Hotel, and overall the experience was excellent. The hotel truly feels deserving of its 5-star rating, with outstanding service, facilities, and atmosphere. However, there were a few maintenance issues that affected the stay experience. The SONY TV in the room had very poor pixel resolution and display quality. In addition, the bathtub drain plug was difficult to operate and had to be manually removed by hand, and the windows leaked during the rain. There was also an overcharge issue at the front desk during my stay, but the receptionist handled it professionally and promptly corrected the problem by issuing a refund. Their service was outstanding. In addition, I did not receive the wine factory coupons that were supposed to be included during my stay. I hope the hotel can improve these details, as the rest of the stay was otherwise very enjoyable.