Anonymous User
May 1, 2024
As a consumer who always pays attention to the experience, I would like to make two suggestions to the hotel, hoping that the management will pay attention to the guests' feelings:
First, the room distribution signs are not clear. There are more than 200 rooms on two floors, which are widely distributed. It is unclear which one is which in the four accommodations, ABCD. I took the elevator up and down with my luggage and searched twice. Finally, I asked the staff to find it. Maybe we have a poor sense of direction. This is just an example, but there is a sequel to the story. Around midnight, a man with a loud voice was shouting 2113 outside the door, but he kept knocking on our 2213 door. Fortunately, he couldn't open it. He was just like us during the day, and he was confused and couldn't find the room. It is recommended that the management mark the exits of each elevator, and verbally guide the direction after checking in at the front desk. In your eyes, this is not a problem, but in the eyes of the first-time guests, the distribution of rooms is like a maze.
Second, the hotel room price does not include breakfast. For old hotels of this level, breakfast is not optional, but standard. Not including breakfast is really not a warm and sincere operator.
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