Sanwant Hotel Reviews
Sanwant Hotel
No. 79 Changjiang Road, Xining, ChinaView Hotel Details
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1 night
Sanwant Hotel Guest Reviews
4.3/5
Very Good
414 review
Verified reviewsLocation4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All Reviews(414)
Positive reviews(385)
Reviews with photos/video(47)
Easy to get around(23)
Convenient for shopping(19)
Located in the city centre(16)
Great value for money(15)
Friendly front desk staff(14)
Many dining options(11)
TV was average(5)
Stayed multiple times(3)
Negative reviews(29)
Harry Dr
Comfy Junior Single Room
Stayed in Apr 2023
Solo travellers
11 review
Outstanding
Posted on Apr 24, 2023
It was a good experience. The hotel location is very good and staff is friendly.
Response from Property: Thank you for your evaluation of my hotel look forward to your stay again
Guest User
Boutique Twin Room
Stayed in Aug 2023
Couples
1 review
Posted on Aug 8, 2023
Definitely the worst experience ever for a 4-star hotel.
The one and only good thing about this hotel is the nice and helpful room service lady. The rest are just really unpleasant:
- Unprofessional front desk, rather unfriendly
- Although the hotel claims to accept foreigners, you cannot pay with a normal credit card. Further, the front desk refused to help you with this issue
- Extremely smelly room ( strong smell of smoke and aged room)
- Mini fridge doesn’t work
- Everything’s just borderline moldy
对于四星级酒店来说，这绝对是有史以来最糟糕的体验。这家酒店唯一的好处就是这位热情好客的客房服务小姐。其他人真的很不愉快：-不专业的前台，相当不友好-尽管酒店声称接受外国人，但你不能用普通的信用卡付款。此外，前台拒绝帮助您解决这个问题--房间非常臭(浓烈的烟味和陈旧的房间)--小冰箱坏了--所有东西都发霉了
sosolulu
Boutique Room (Double bed)
Stayed in May 2023
Couples
19 review
Outstanding
Posted on May 12, 2023
Very good and clean. There is everything you need in the room. The double bed is huge. Breakfast is good.
Response from Property: Thank you for your evaluation of my hotel look forward to your stay again
Harrabelle
Boutique Room (Double bed)
Stayed in Aug 2022
Couples
9 review
Outstanding
Posted on Aug 6, 2022
Recommended to travelers if your thinking to travel to Xining.. it’s within the city and the staff are very helpful, I enjoyed my stay…😊😊😊
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and making a satisfactory evaluation of our hotel. We will do better with your encouragement and look forward to your next visit!
Guest User
Comfy Junior Single Room
Stayed in Dec 2023
Solo travellers
16 review
Outstanding
Posted on Jan 8, 2024
All good.
광저우베짱이
Budget Room
Stayed in Jul 2021
Couples
17 review
Posted on Jul 28, 2021
I used this hotel because of the tour schedule the next day. The location of the hotel is good because the tour departure car leaves right next to the hotel.But the hotel is terrible. 1. There is no washbasin. 2. The water broke during the shower in the morning. 3. On the first day, there was no towel 4. There was not enough toilet paper in the bathroom. 5. The room was too cold. I don't want to use it again.
Response from Property: Dear guests, hello, if you have any problems during your stay, you can call the customer service center at the number 5 in your room, and we will solve your problems as soon as possible. I'm sorry that this stay failed to meet your satisfaction. I look forward to your stay again!
Thomas Lester
Comfy Junior Single Room
Stayed in Aug 2021
Solo travellers
6 review
Posted on Sep 29, 2021
Some people complain that it s an old looking hotel, but the location is quite interesting with a lot of small shops and street stalls. The hotel is professionally managed and the front desk was quite helpful!
ANDREW IAN
Comfy Junior Single Room
Stayed in Jul 2021
Business travellers
21 review
Great
Posted on Oct 2, 2021
Excellent simple hotel! Really friendly staff. Next to supermarket, shops and restaurants. Beach and city centre about 10 mins away by taxi. Rooms are spotlessly clean and comfortable. Air conditioning is great. Definitely recommend and would definitely stay here again.
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and evaluating our hotel. We will do better with your encouragement and look forward to your next visit!
Stuart James
Boutique Room (Double bed)
Stayed in Jul 2021
Friends
61 review
Posted on Jul 13, 2021
the hotel was good value but the service from the front desk was very disappointing
Response from Property: Thank you for your comments. We will actively adopt your suggestions and look forward to your stay again!
Guest User
Boutique Twin Room
Stayed in Jul 2021
Solo travellers
8 review
Very Good
Posted on Aug 9, 2021
Good hotel, quiet tooms with bathtub
Response from Property: Thank you very much for your praise of our hotel. We will make persistent efforts to live up to your praise and look forward to your next visit. I wish you a happy life!
Benoit Jean Marcel
Budget Room
Stayed in Aug 2021
Business travellers
2 review
Outstanding
Posted on Aug 4, 2021
Very convenient, can arrive late
Response from Property: Thank you for your comments and look forward to your stay again
Guest User
Comfy Junior Single Room
Stayed in Mar 2024
Solo travellers
6 review
Posted on Mar 16, 2024
Many hotels have teamed up with Ctrip to deceive customers. I have encountered this many times. There are probably several tricks. First, Ctrip shows that the hotel has facilities and services but cannot provide them. For example, Sanwang does not have WiFi and laundry; second, Ctrip does not show many results when I search for hotels; third, hotel prices change every minute. , jointly raise prices, and fourthly, the service staff did not tell the truth and told lies with their eyes open.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Sanwang Hotel! We regret that our stay could not meet your expectations. Please accept our sincere apologies. The hotel's network equipment has failed. The hotel has contacted the manufacturer for emergency repairs. We apologize for the inconvenience this has caused you. There is guest laundry service in the hotel room, you can ask the room service staff. Ctrip will launch various preferential activities for different markets, and the discounts you can enjoy when booking are also different. All the hotel staff sincerely hope that you will choose to stay at San Want Hotel next time you travel. We will look forward to your arrival.
Anonymous User
Boutique Room (Double bed)
Stayed in Mar 2024
Business travellers
1 review
Outstanding
Posted on Mar 20, 2024
Facilities: Facilities are a bit old
Hygiene: clean
Environment: There are shopping malls and supermarkets nearby, which is convenient for eating.
Service: The front desk service was very good. There was no internet connection twice before and after my stay. The lady at the front desk apologized sincerely and gave me a beautiful Wangzai thermos cup. I will stay there next time.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Sanwang Hotel. All hotel staff sincerely apologize for not meeting your expectations. Regarding the guest room network anomaly, we have contacted the manufacturer for repairs. We apologize for the inconvenience. Thank you again for choosing to stay at Sanwang Hotel. I hope this experience will not affect your usual trust in us and we look forward to your visit again.
Anonymous User
Boutique Twin Room
Stayed in Mar 2024
Family
5 review
Posted on Mar 8, 2024
It's a very old hotel. Everything is old. The TV cabinet is almost falling apart. I don't dare to touch it. You need to get disposable toiletries at the front desk. There was no wireless network on the day I went. I asked when it would be available. , the front desk is also very tough, saying that it has been repaired for several days, and the work efficiency is so poor, it really puts Wangwang at a disadvantage.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Sanwang Hotel. According to the notice issued by the Ministry of Commerce and the Notice issued by the National Development and Reform Commission, the hotel room does not provide disposable items including toothbrushes, combs, razors, etc., so the hotel will check you in at the front desk. Ask if disposable supplies are required. Due to equipment failure in the hotel network, the use of WIFI in the room is limited. Due to our negligence in not explaining it clearly to you, we are very sorry for the inconvenience. We apologize for your understanding. We have contacted the equipment manufacturer for emergency repairs and will resume use as soon as possible. Sincerely look forward to your visit again. wish you a happy life!
Anonymous User
Boutique Room (Double bed)
Stayed in Sep 2023
Couples
2 review
Posted on Sep 9, 2023
Generally speaking, I don’t recommend going there. The environment and equipment are not good. They are old and old. You can go to other smart hotels at the same price. I don’t know what is on the bedside table. I can’t wipe it off anyway. The TV is not good. The threshold is not good. The skin is off, and the front desk service is generally lightning-proof.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Sanwang Hotel again. All the hotel staff sincerely apologize for not meeting your expectations. Thank you very much for your suggestion to our hotel. The hotel will perform regular maintenance on the rooms and other facilities to improve every detail and enhance your perfect stay. We invite you to continue to support the hotel and check out our ever-improving services. We sincerely look forward to your visit again! I wish you a happy life!
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