WestSide Residences by Rotana

WestSide Residences by Rotana Reviews

WestSide Residences by Rotana

Mahmutbey, Taşocağı Yolu Cad. No: 39-A, Bagcilar, Istanbul, 34218, TürkiyeView Hotel Details
WestSide Residences by Rotana
WestSide Residences by RotanaWestSide Residences by RotanaWestSide Residences by Rotana
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WestSide Residences by Rotana Guest Reviews

3.3/5
40 reviews
Verified reviews
Location3.6
Amenities3.6
Service3.1
Cleanliness3.0
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All reviews(40)
Positive reviews(13)
Reviews with photos/video(5)
Negative reviews(12)
GOKERNANECIK
Classic One-Bedroom Suite
Stayed in Mar 2024
Couples
11 reviews
2.5/5
Posted on Mar 14, 2024
Terrible service! Terrible staff! Read my list of what happened yesterday 1. During check in, we said we are fasting and it is Ramadan as everyone knows. And they said their sahoor buffet will be open at 03:45. When we went there at 03:45 there was nobody and the restaurant was closed 2. I called the reception saying WE ARE IN THE RESTAURANT and it was closed, the reception replied “What are you doing there? “ yes very weird. The reception boy doesnt know even it is Ramadan and what the sahoor mean 3. Our rooms were very dirty and even hair and used soaps were still in the room. It is proving that nobody cleaned it after the people they stayed before us 4. I ordered 2 turkish coffee from room service. The guy said our POS machine can not work and please pay in cash. 5. The television can not work. The technical guy came three times but couldnt fix it 6. The air conditions do not work. The guy came and tried to clean them. After this filter cleaning they began to work. This proved the air conditions were not cleaned at all
Response from Property: Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Kind Regards,Hotel Management
Fekri
Classic One-Bedroom Suite
Stayed in Feb 2024
Family
135 reviews
5.0/5
Outstanding
Posted on Mar 1, 2024
G rotana. Is a good Hotel. The only problem is the Taxis but the reception of the hotel was Very helpful in ordering a taxi.
Response from Property: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,
Mursalsom
Classic One-Bedroom Suite
Stayed in Nov 2023
Solo travellers
2 reviews
4.0/5
Very Good
Posted on Nov 10, 2023
It’s nice hotel, but because of highway way it’s bit noisy by ambulances and also you can not get into Mall of İstanbul. The outside restaurants little bit far away from the hotel and the hotel restaurant is quite expensive!
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Guest User
Classic Two Bedroom Suite
Stayed in Nov 2023
Family
1 reviews
4.0/5
Very Good
Posted on Nov 29, 2023
Staff are great and helpful location is also fine if you have car
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Tareq
Two-Bedroom Apartment
Stayed in Aug 2024
Couples
9 reviews
4.0/5
Very Good
Posted on Aug 27, 2024
Mooi hotel
Response from Property: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Kind Regards,
siu ming
Stayed in Mar 2022
Travel with friends
10 reviews
2.7/5
Posted on Mar 19, 2022
Middle of nowhere, need to walk for twenty minutes only for ATM machine. Breakfast is not good. Room is better than I expect, big and clean.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found the room better than expected, with ample space and cleanliness.We appreciate your comments about the surroundings and amenities. We understand that the location may not have been ideal for your needs, and we apologize for any inconvenience this may have caused. Your feedback about the ATM machine and breakfast is duly noted, and we'll certainly take it into consideration for improvements.We value your feedback as it helps us identify areas where we can enhance our services. If you have any further suggestions or concerns, please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Hotel Management
serdar
Classic One-Bedroom Suite
Stayed in Sep 2024
Business travellers
2 reviews
2.5/5
Posted on Sep 22, 2024
The rooms are dirty, the seats are stained... I asked for a glass, slippers, toothbrush to the room but they were not sent. I do not recommend it.
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Guest User
Classic One-Bedroom Suite
Stayed in Mar 2024
Couples
6 reviews
4.2/5
Very Good
Posted on Apr 30, 2024
It was very nice, we liked it and we were satisfied, the hotel is located close to everywhere.
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
TAZ-mania🥷
Classic One-Bedroom Suite
Stayed in Sep 2023
Solo travellers
3 reviews
4.0/5
Very Good
Posted on Nov 11, 2023
It's fine if you have a car, otherwise it's not very convenient to travel.
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Guest User
Classic One-Bedroom Suite
Stayed in Dec 2023
Couples
2 reviews
5.0/5
Outstanding
Posted on Feb 8, 2024
In general, I liked it, it was clean and comfortable, and the employees were very attentive.
Original TextTranslated by Google
Response from Property: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,
Anonymous User
Classic One-Bedroom Suite
Stayed in Nov 2023
Solo travellers
39 reviews
4.2/5
Very Good
Posted on Nov 14, 2023
There are no dishes in the apartment, the rooms are dirty, dusty, the cleaning is terrible
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Гулзат.
Classic One-Bedroom Suite
Stayed in Dec 2023
Solo travellers
39 reviews
1.0/5
Posted on Dec 31, 2023
Not a safe hotel, do not recommend!!! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Guest User
Classic One-Bedroom Suite
Stayed in Sep 2023
Couples
5 reviews
5.0/5
Outstanding
Posted on Oct 1, 2023
Super with everything
Original TextTranslated by Google
Response from Property: Dear Guest We're glad to hear you had a great experience! If you have any other questions or needs in the future, don't hesitate to ask. We will be happy to assist you. See you on another trip! regards Hotel management