Lavande Hotel (Xi'an Xianyang International Airport Ole Branch)

The hotel is good. The best thing is that it provides free airport pick-up no matter how late you stay. The staff are very welcoming. Diagonally opposite, you can also visit the outlet mall and eat at the night market behind it. It is really a treasure hotel.

It is very close to the outlet and the surrounding environment is very quiet. It is very convenient to stay at his house during transit. The little girl at the front desk was very enthusiastic and told me about the delicious night markets nearby. I met another little girl when I came back and asked me if there was enough water in the room. If the weather was dry, I could bring two bottles to the room. The service is friendly, overall I feel very good, and the price is really affordable. Highly recommended👍👍👍

The hot pot smell in the room was very unpleasant. I asked the waiter and the waiter said that the last guest had hot pot in the room. When I went out, I asked the waiter to spray something to remove the smell. I didn't expect the waiter to open the window and close the curtains. I came back to sleep at night and I didn't know that the window was open in the middle of the night. I felt very cold and then I realized that the waiter had opened the window. I went to the front desk to check out in the morning. The receptionist's attitude was very bad, as if I owed her money. It was not as good as the receptionist who had a good attitude when I checked in the day before.

There is still a lot of room for improvement for individual front desk staff! When I went downstairs to check out in the morning, I looked grim the whole time and ignored her. I asked her about drop-off at the airport and spoke hesitantly, like an uncle. If you don’t have passion in the service industry, don’t do it!

It's true that there is free pick-up, but it takes you around the passenger terminal building to pick up other passengers in the middle of the night. It is said to be ten minutes, but it is actually 30 minutes. If you add in the transfer, it will be almost 40 minutes. Entering Xi'an

Hygiene: There are stains on the bathroom floor, which makes people disappointed at first sight. There are ways to deal with stains. Service: I didn’t need an invoice to go with me in the same car. I discussed it with her and gave it to me. She agreed, but the front desk refused. I asked what time breakfast was, and the front desk said it didn’t include meals and said they would give me one. , I clearly ordered a meal, so am I asking for your charity? If you are not familiar with the business, can you give me some training? When you checked in, you asked me for a five-star rating. Why are you so embarrassed to open your mouth? Ctrip has regulations that do not allow you to directly ask for a five-star rating. I don’t know how much water was mixed with the breakfast milk. I have booked many hotels near the airport. Usually, after contacting the front desk, they will arrange for a driver to contact the guest. This requires us to contact the driver ourselves. This service arrangement is indeed not good. 24-hour free airport pick-up and drop-off service: Master Wu who picked up the airport was very enthusiastic and the person who dropped him off was also good.