Great Wolf Lodge Williamsburg

Had a great time with a great price. Kids had none stop fun with almost endless things to do

It was such a cute little resort. I love how the rooms look like cabins and there is an entire water park inside of it! It is one of the most fun experiences I have ever had! The pillows and blankets are very clean and very soft and nice. There is also something called Magic Quest! It is super fun. You get these electric wands and go around the resort, trying to find things you can use the wands on! You fight dragons, level up, and even battle your friends! The food was also delicious, from the burgers to the dessert. But it was a little pricey. For everything, you need to pay much around every corner. But it is worth it! The hot tub and gym are my favorite parts. I love this place, and I will go again!

The blankets on the bunk beds were very dirty, the bathtub was not meant to be used for bathing a child, only good for standing and taking showers. Thankfully I checked my bank acct and realized they had charged me $1000 extra even though I paid in full before arrival. The customer service supervisor said I'd get reimbursed and would wave my parking fee but that was not the case. I'm still waiting for my money to return to my account. Needless to say, for the money you pay, it's no worth it.

All of the standard GWL amenities and fun, but their standards have greatly slipped. Been coming this location for years but recent visit was concerning. Saw multiple cockroaches in the hallways and on the balcony. If anyone has dealt with those nuclear war surviving critters, you know that once they’re there, they’re next to impossible to get rid of. Hope GWL addresses this issue as it’s disgusting and should not be present at a place as highly priced as this.

Place is way overpriced. You are nickle and dimed around every corner. They are a cashless resort so if you only brought cash on your trip congratulations you cant purchase even food for your family. Only a couple staff members friendly. Would never waste money here again.

Nice room. Waterpark nice. Very overpriced! Couple restaurants on site so that’s great. In summer they have outdoor area too. Many great restaurants around Williamsburg and many other things to do in the area. Make sure to ask if they have any discounts for certain professions.

**Extremely Disappointing Experience with Great Wolf Lodge – Lack of Customer Service and Unjust Charges** I received a promotional email on August 3rd offering a special rate of $84 per night at Great Wolf Lodge Williamsburg, VA, through their Voyager Rewards program. Excited to plan a birthday trip for my kids, I booked the Majestic Bear Suite for August 4th-6th with a breakfast package. The total cost was $370, and I paid a deposit of $252. However, immediately after booking, I received a confirmation for the wrong dates (August 26th-27th). I called customer service right away and was told there were system outages due to a storm, and I’d be contacted later. When I had to followed up later that night, I was told the room I booked wasn’t available, despite it still showing as available on their website. I was advised to call back the next day to speak with a manager. On August 4th, after speaking to another representative, I was told my reservation was fixed, and we could check in later that day. However, no one informed me that the price had now doubled. I had even reached out again to adjust the reservation to remove one child, unaware that I was speaking with the guest services "manager", LeAnne at that time. We arrived at the resort at 11:01 PM, only to be informed by LeAnne that I had an unpaid "bad debt" from a previous stay at a different location, which had to be paid before I could check in. LeAnne then loudly and unprofessionally labeled me a "blacklisted customer" multiple times in front of other guests, humiliating me and my family. Despite providing correct personal information that didn’t match what was linked to the supposed debt, I was left with no choice but to pay it, just to get my children to bed. By this point, it was nearly midnight, and the charges had mysteriously increased to $752, far beyond the original booking price. When I realized the significant overcharge, I immediately requested to cancel the reservation. LeAnn dismissed my concerns, laughed at me, and told me nothing would be done about my complaint because “people like her there.” She processed my refund but informed me that I was now “blacklisted” from the resort due to my actions. I was forced to find last-minute accommodations at 1 AM, costing me an additional $500. From August 5th to August 20th, I made several attempts to contact customer service and management to resolve this situation. Despite being given reference numbers and assurances that my concerns would be addressed, no action was taken. On August 22nd, I finally spoke to the assistant GM, Jess, who acknowledged the issue but offered nothing more than a half-hearted acknowledgement of the humiliating experience. He also failed to provide any documentation to justify the $149.99 “bad debt” charge, which neither I nor the Williamsburg location had any record of. The lack of transparency, unprofessional behavior from management, and unjustified charges have left me deeply disappointed and out

I went to stay on August 3 into 4. Upon arrival the power went out. I didn't think anything of it as these types of places are known to have generators. We ended up spending the night in our room with no lights, no hot water to shower, no ac to deal with the humidity. The cold dinner that was served to us, salads, were very warm. I called in to leave a review and just wanting a refund of my food expense($224), the head of guest services told me he would initiate a return for the ENTIRE first deposit. Didn't ask me which card I used and I did cancel some of my credit cards for personal reasons, so he said he would have an expedited check sent to me for that amount. He also told me that he would email me with what was discussed on the phone so I had his personal contact information to reach out to him next year, since our plan is to visit the North Carolina location. Upon hanging up with him, I never received an email or any update to the situation. A week later I call to speak with him and he is on vacation. I spoke with another gentleman that said the check was sent and I should be receiving it soon, if I didn't I was to call back. Another week went by and still nothing so I call back. I left messages for an entire week with no response back. Finally, after two weeks I spoke with a female that said the check was finally mailed the Thursday before. It is now Spetember 9 and I still have yet to receive an email or receive the check. I am big on customer service as it is a hard industry to work in, so for the past month to speak with three different people about one situation(could have been an easy fix if they just told me the last four on the card I used at that time), to be told that I will receive an email about the situation itself and still get nothing!! I'm very disappointed with the level of service that has been given.

This is our 4th great wolf lodge in 1 year. Daughter loves it……this branch is a little dated with more wear and tear. Water park is a little smaller, 4 big slides and a wave generator. Cabanas are in odd places with not really restaurants like other branches. The staff was lovely and it was less busy than our other three so plenty of time to do everything. This branch is exceptional for magiquest as its stair friendly and 4 stories total. Arcade is a touch smaller but adequate and the towels are from plastic containers no towels cabana. We had fun for the smaller size and felt we conquered this location is particular. They have totem battles so that’s nice. And yes everything is a charge and it adds up but you should expect that. Thanks for the good time!