Hotels near Zales, Virginia Beach

Stayed for 2 nights with my family for our anniversary. The first two nights we got in late & crashed, but on the last night we noticed before getting into bed that there was dried blood stains on the corner of the sheets. We were too tired to mention it that night because it was late so we just stripped that sheet off. We mentioned it & showed pictures when checking out the next morning. The front desk agent barely looked at the pictures, was stereotyping us, and said with an attitude “what did we want”. She didn’t even grab the manager, just told us we would get points on our account. I believe if we were a different ethnicity the situation would have been handled differently which is unfortunate. Her attitude was unprofessional especially when my husband was talking to her the entire time in a professional manner. They also close the pool 15-30mins before the close time & refused to open it for my little girl. We’ve never experienced service like this before and don’t see ourselves returning.

The rooms and bathrooms were tiny! The seventh floor felt like a furnace and the elevators barely fit 4 people. The parking garage is across the street. Lastly my room smelled bad!

The team at the front desk was very welcoming upon our arrival. Though obviously older, our room was nice and clean. The view was fabulous, as we had a full oceanfront view. Access to the beach was right outside the back door. The room has a refrigerator and microwave. Breakfast was decent and more than simple “continental style”. There were egg frittatas, home style breakfast potatoes, sausage patties and of course a make your own waffle station with lots of toppings, various breakfast pastries, cereal, yogurt, fruit cocktail, fresh fruit options and a few juice options as well. We were close to the pier and lots of shops, restaurants and bars. Currently, floors 6-10 are already renovated and they cost more; maybe worth it. It took some effort to get/keep our room as cool as we like it. Overall, I would stay here again.

This is normally an easy go to for my kids birthdays but this trip was poor! I booked for a king suite and only got a room with a queen bed, they stated that they did not have king suites! Or any rooms in the entire hotel with king beds!!! I was obviously very upset because of what I paid for and it was not worth it! Also checking in was a very long and drawn out! I stood in a line for over 45 minutes! I am not typically a person to complain or even write a review to complain, if I don’t have anything good to say I just don’t review at all, but I was very thrown back by this stay! I will be calling customer service tomorrow with my complaint!

Hello and welcome to my review. While we didn't use all of the amenities, this can still serve to help you make an informed decision. We checked in about 830 on a Friday night prior to the NAS Oceana Airshow. We were welcomed by Izzy at the front desk. She was extremely sweet and helpful. When she found out there were children in my travel party, she gave them each a nylon drawstring bag with a snack, coloring book, and crayons. We were on the 18th floor and best I can tell, there were four rooms, broken into suite A and B so they can be combined. We didn't hear any noise on the floor at all. The bathroom had plenty of towels and the tub was quite deep. The room had a microwave, mini-fridge, toaster, and coffee maker. A definite plus was the fact there was actual silverware and plates. Most places with that size only provide plastic and paper utensils. The beds and pillows were comfortable, but the bed didn't seem to be long enough. I'm 5'11 and my feet hung just over the bed. Additionally, the room did seem a little small to me as well. The downside in our room was that the A/C sounded like a jet engine spooling up and once running, sounded like an inbound helicopter. I cannot say if that is common across all rooms. This hotel does not offer free breakfast but there are plenty of places to eat right there along Virginia Beach, While parking is part of your resort fee, the garage is one block away. As I said, we didn't use any amenities, so I have no idea how the pools and fitness center are. All in all, the hotel is clean, it's on the beach, and the staff is friendly. I hope that helps.

Great place to stay at Virginia Beach oceanfront. Excellent views, nice room. Good bathroom. Better than average breakfast. Get an oceanfront room, worth the extra dough. Walking distance to an array of restaurants. Don't miss a stroll on the ”boardwalk.”

My daughters favorite hotel on the beach - and the extra amenities for families allows me to work from the hotel if necessary - while my munchkin still has fun.. she loves the kids club even at 10 y/o and the private mini movie theater because she can go ”by herself” since I am only a few feet away. The indoor lazy river pool is a huge hit - and clean and maintained. The outdoor pool is BEACHFRONT..almost in the sand its so well located.The few times we have stayed there the staff was always above and beyond helpful. Downfalls - The A/C units could use an upgrade and the breakfast spot needs some decor upgrades but the food is REAL (not ”pretend scrambled eggs” ) and well prepared and service is good. I wouldn't consider it a ”Luxury” hotel and the seasonal prices are equal to the fancy competitors but I guess that depends on how you define luxury - my daughter would choose this hotel over the new Hilton without question.

Dirty, dingy, dark, and dumpy. I cannot believe how dark and dirty the rooms are. The wall above the bed was covered in dust. The blankets looked old and filthy. There are no overhead lights and no floor lamps in the bedroom - just bedside reading lights - so we needed to use our phone flashlights to unpack. The carpet is ripped, the toilet flooded out of the tank on day 2 from normal usage. This hotel clearly cheapens out on everything. When we checked in, I asked for the sofa bed to made up and the receptionist handed me blankets and said I needed to do it myself, there was no one to do it. Then she told us we needed to walk through an unsafe, un-manned garage to access our room. We booked a one bedroom for our family of 4, and disappointed to see there was no door on the bedroom. Or the bathroom. So much for privacy. To me, no door = no bedroom. The pool was fine, as pictured. Restaurant was passable for a hotel bistro. Only nice feature here is the pool. We come every year to see family late September, and have stayed at four other hotels at Virginia Beach. We would never recommend this one and won’t be staying here again. Dark and disgusting.