Mariahilfer Boutique Rooms - Virtual Reception & Self-Checkin

We come to Vienna- city of our dreams. We looked forward to this trip a lot and we bought this hotel on the ********** website, where we always buy, because the location said it was a few minutes from the museums (9 minutes). But when the taxi brought us to the address we did not find this hotel. We tried to call the phone, but no one answered. After half an hour we were able to communicate, but the hotel is about 35-40 minutes further from the place that is located on the ********** map. We would have to walk with the suitcases almost 2 km. To our surprise this is not a hotel, it is a very poor quality Airbnb. There is no service, there is no reception, they do not clean the rooms. Worse, this room was very dangerous for my family's health. First of all, the shower throws a lot of water and there are no mats, for this reason, my daughter slipped and hurt her leg. We tried to contact the owner, but he never answered. It was worse the next morning. On Friday at 8:15am when we were having breakfast on our feet, everything that was on the hanging table fell (2 ceramic plates with cereal, a ceramic plate with a sandwich and 2 cups with very hot tea and a glass of juice), because the table It broke - support that held the table came out. We received a strong blow on our feet, hot tea burned a leg and abused our shoes with food and the pieces of broken dishes cut my daughter's tennis shoes. We contacted the owner, asking to set the table, clean the room, but he did not find time for that. We live a week with pieces of cups and broken dishes every week. One day my daughter stepped on a small piece coming out of the shower and cut her leg. I also slipped coming out of the shower and cut my leg. Every day we asked the owner to do the cleaning and pick up the broken pieces, but they never did. We will leave this room tomorrow , but pieces of broken dishes are still in place. (photos as evidence) The room does not have a broom, it does not have a mop, it does not have a vacuum cleaner, for this reason, we clean the liquid that was thrown away with a towel. They gave us only 3 towels for the entire week (no hand towels). We asked the owner to give us a towel, but he never gave us one. We should buy a towel. Service is horrible, there really is no service. We stayed for a week and they never changed the towels, they didn't clean the room, they didn't change the bedding, they didn't take out the trash. Smell in this place is very bad. Also in the room there are cockroaches and other insects. In this place we could not rest, because the windows open to the patio (this view is terrible - pipes, a bar and restaurant). In the bar until 2-3 at night every day there is a lot of noise, along the hallway every day they carry carts with metal cans at dawn (5-6 am). Sleeping and resting is impossible. But worse things awaited us on Tuesday when we returned to the apartment at night. To enter the hallway where the rooms are (in total there are 18) there is a door with the c