Hotel Rathauspark Wien, a member of Radisson Individuals Reviews

Response from Property: Dear Guest, Thank you for sharing your feedback with us. We're deeply sorry to hear that your experience did not meet your expectations and that you encountered several issues during your stay. We apologize for any discrepancies between the images of the room and the actual room you stayed in. We understand the importance of accurate representation and regret any disappointment caused. We sincerely apologize for the difficulties you experienced with the shower operation and the leakage issue. Ensuring the safety and comfort of our guests is paramount, and we will address these concerns with our maintenance team to rectify the situation promptly. Furthermore, we regret any inconvenience caused by the condition of the room, including the holes in the curtains, stains on furniture, and poor-quality toiletries. Maintaining high standards of cleanliness and comfort is our priority, and we apologize for falling short in this regard. Regarding the ongoing construction, we apologize for any inconvenience this may have caused during your stay. We appreciate your understanding and patience during this period of improvement. We regret that you found the breakfast not worth the price. We take guest feedback seriously, and we will review our breakfast offerings to ensure they meet the expectations of our guests. Once again, we apologize for the issues you encountered during your stay. We hope you will reconsider and give us another opportunity to provide you with a much-improved experience in the future. Warm regards, Nicole Mandl General Manager