Firstly, the bellmen were fantastic! We appreciated the rides and the help with bags. The concierge was also very friendly and helpful. I was underwhelmed by the front desk and had to ask for help with a matter multiple times. Our room was also extremely hot and they didn’t have a solution other than to open the window. In theory this would be fine, but with freezing temperatures, it wasn’t a comfortable option. The room and bathroom felt dated. As is the lobby. The pool and spa area is nice but I was hoping the pool would be warmer.
Overall, I think the hotel is overpriced for what it offers as it’s closer to a 4 star.