Hotels near Village South Shopping Center, Tulsa

There were so many great things that I wish I could say about my stay at the Fair Field by Marriott Hotel in Tulsa Oklahoma. Unfortunately, they were all overshadowed by one horrible experience that left me and my 8-year-old son traumatized and regretting my decision to stay at this prestigious hotel. I booked a room for two nights this past weekend at this Marriott Location. My first night was exceptional meeting all the expectations that Marriott provides in their vision statement. My second night has left me and my 8-year-old son with feelings of terror and distress. After deciding to get rest for the night, because we had a busy day planned for that morning, I tucked my little one in and prepared for bed. At approximately 2:30 a.m. on Sunday February 22nd, 2022, I was startled by the motion of someone trying to enter my room. After a couple of seconds follows several heavy knocks at the door. Because I was startled, my first thought was maybe the noise was coming from across the hall. About three minutes later someone tried entering my room again this time more aggressive than the first. I realized that someone was entering my room but could not enter completely because I had the extra hotel door latch at the top of the door. I proceeded to tell who was entering that they had the wrong room. The lady was enraged tells me that she has a key, and she was entering! This woman was clearly trying to enter with intent to harm whoever was in the room. She then stated that she was armed, and she was looking for her husband, as she thought he was in the room with another women. The horror that took over my body was like no other. After pleading with this woman that she had the wrong room she proceeded to leave. Fast forward to how she was able to gain access to my room. To my surprise the hotel concierge had given her a key card at 2:30 a.m. without my permission or identification since the person she was looking for, he and I shared the same last name. There are no words that can explain this experience. As a mother I thought that if I had not taken the time to make sure the hotel latch was on the door, neither my son nor myself may not be her to send a warning to others, all due to negligence of the hotel staff. Our lives were put in danger. The expectations that Marriott bestowed was obliterated by distrust and failure. I will never stay at this location or any other Marriott property again and I will be filing a formal complaint with the company.

Was sitting at the desk and went to get something out of my backpack when the office chair fell apart sending me to the ground hard hurting my arm. Front desk came up took pictures of chair and then went and got another chair. The man from the front desk said he would file a report and follow up with me the next morning. They never did. Since they didn’t seem to concerned I emailed Hilton. They didn’t respond either. The other part was f the stay that warranted the low rating is because I booked the hotel because I was arriving later and just wanted to grab a drink and get something to eat at the bar. It was not until after checking in that the let me know they would not be open for dinner and that the bar was closed because they did not have enough supplies. Needless to say I won’t be back.

Perfect

Before I get to specifics let me say that this hotel has the amenities of a Motel 6 but it's in a glammed up wrapper. In our room there was no microwave, no coffee pot, a tiny refrigerator and no closet (just a few hangers on pegs). There is only one ice machine on the first floor. The two USB ports built in the desk were broken. Even though we came two weeks after Day Light Saving's Time no one had taken the time to re-set the clock in our room. The free breakfast is mostly carbs. There was a pre-wrapped breakfast sausage biscuit. Our specific problem was that neither my husband nor I could get on line with our computers. We spent a lot of time trying and both went down to the front desk at different times with our computers but we weren't ever able to connect. This was extremely inconvenient and a big waste of time. The gentleman who helped us (I'll call him Tom) said he would leave a message to the staff member who would be working in the morning (I'll call her Anne) stating that we would like some kind of compensation. The next morning, Anne said that Tom hadn't given us the correct password and that was why we couldn't get on and that she would not give us any kind of refund because since we booked through Hotels.com, Avid didn't get their full rate. She told me to call Hotels.com. I explained that if Avid's employees were poorly trained that was not Hotel.com's fault and she should give me a percentage of what I paid to make up for the inconvenience. She kept insisting I call Hotel.com and said they would call her to OK a refund. I asked what refund amount she would OK and she said that she would not OK any amount. I am stunned at the poor customer service I experienced. It was all excuses and trying to foist me off to Hotel.com even through it wasn't their fault. I called Hotel.com after checking out and they graciously gave me a $25 credit. Avid could take a lesson in customer service from Hotels.com.

I would definitely recommend this place. It's close to entertainment and the staff was extremely nice and helpful.

I went to this location for my birthday to swim and relax. I didn’t not get to do that. The pool was extremely cold. So uncomfortable you could not get used to it. No one was swimming. That ruined my whole stay right there and on top of it the elevator was broke sounded like it was going to crash . It scared my daughter who started crying and I almost had a panic attack so I had to use the stairs the whole time and I was on the third floor I’m. It supposed to use stairs due to medical issues right now. It was a horrible stay. I asked for a refund immediately after trying to go swim and i saw that I couldn’t and they refused . I told them about the elevator and they already knew and don’t do anything to fix it . It was just a really horrible stay. I’ve stayed at other locations in a different state and the stays are always good but here at Tulsa location on 71st it was really bad please don’t waist your money

This was one of the worst hotel experiences I have ever had. This is the first and only bad review I have ever written in my life, for any hotel or motel that I've ever stayed in. We came to Tulsa to attend a funeral. After a good night's sleep, I had planned to take a shower before going to the funeral that same morning, but the water diverter would not work. it would only work for a bath option. I reported the problem to the manager, as I thought maybe I didn't know how to use it. The manager agreed that the water diverter on the spout was not working probably and offered to move us to another room. I didn't have time to move to another room and still make it to the funeral in time. So I went down for breakfast. There were no breakfast options other than high sugar and high-carb foods, nothing healthy or appropriate for a type 2 diabetic diet. So I had coffee and a banana. After going to the funeral without a shower, we were move to another room. The room we were moved to did have a shower that worked. But the king size bed mattress in room 229 was so broke down on each side that it was like sleeping in a New York pothole. I finally put a pillow in the pothole to level out the mattress so I could get a little sleep. The next morning I went down for breakfast again, and the same thing, mostly cold breakfast all high carbs, high sugar the worst breakfast options I've ever seen in a Marriott. However they did add a low sugar low fat yogurt. The manager did say they were shorthanded and couldn't offer their usual hot breakfast an other services. There are no microwaves in the rooms either. which is kind of strange.

We stayed here for 4 nights and got a good price through AAA but the overall experience was average. The breakfast options were the same every day instead of any kind of rotation and the eggs were powdered or something but had a weird texture and came out in squares. The room was drafty and the heater switched on and off frequently without really providing much heat to the room. In our first room the fridge didn’t work so they transferred us to another room but in that one the wall thermostat didn’t work and the bed was as hard as a rock so we ended up switching back to the original room and eventually switching the fridges. The other mattress was hard as well but a true King bed and we actually slept better than anticipated. The room was not particularly clean in the bathroom and corners. The Dove toiletries were more drying than any Dove product I have ever used. The housekeepers started knocking on doors at 9am loud enough to be heard all the way down the hall. The staff was nice overall just a very average experience.