Trnovo Hotels & Accommodations

Came to Bosnia and with little notice booked this place. Pleasantly surprised by how warm, well presented and inviting the rooms were. Moreover, the staff were a 10/10 for service and making you feel at home. To exemplify, my baggage and that of my wife’s (along with my passport) was lost at the prior flight and didn’t make it into sarajevo. The hotel did all the liaising with the airport and treated us like friends noting “all will be okay”. Next day, the bags and passport were delivered to the hotel. Legends. Also, the staff dropped my wife and I to the train station free of charge on our way out. I highly recommend them and the hotel.

This hotel looks nice, however, the cleanliness levels aren't great. There is alot of mould in the bathrooms, and in one the shower head was coming away from the ceiling and leaking from the pipes in the ceiling. In the other the bath shifted alot and creaked when standing in it. The beds are large and relatively comfortable. The kettle was filthy with white gunk floating in it. There is also a bad smell outside the back of the hotel, I think coming from nearby buildings/factories. The reception staff were friendly and helpful. Parking was not always easy, unless you are willing to walk alot. There is only one disabled bay at the front which gets blocked off during some events. People often seemed to park across the closer parks, and often people sped around the drop off zone very fast. One driver came very close to hitting me as a pedestrian. The barber attached to the hotel is very friendly and polite and does a good job. The hairdresser/salon had one woman working in it who seemed very annoyed/rude when we enquired to services and prices. However, her colleague came in, and took over who had excellent customer service. Unfortunately I was quite put off by the first staff member as she made it seem like it was such an inconvenience we were there. The pools are quite nice and large, however, it is open to the public so lots of people on weekends. The slides aren't open all the time, but were on the weekend. I cannot say I recommend the massages in the hotel at all. My partner and I had 2. The first was quite enjoyable, however, the second was painful and I repeatedly told the masseuse it was too hard. She argued saying it needed to be and I would ”feel better for it later”. I did not, I have uploaded photos of the severe bruising on my arms that I was left with. I have been unable to sleep on my side for days and any form of touch is agony. I did go back and complain, and I was told it was because I had 2 massages in close succession. This cannot be the case as the first masseuse did not even massage my upper arms. She proceeded to rub ice up and down the bruises which did not help, and then put a peppermint oil on the bruises. I was reluctant to let her as I am not a fan of peppermint but she insisted it would help. I had been wearing a brand new dress that day and she pushed down the sleeves across the bruises on to the oil as far as she could, I think to hide how bad they were to other clientel. I have washed the dress 3 times already and still can't get the peppermint oil off it. The peppermint did not help at all. My partner has been very upset that they paid for the massage for me to be hurt so badly, and was annoyed the masseuse seemed to be full of excuses as to why it happened rather than taking responsibility. Reception staff were very helpful in providing ice for the bruising and swelling, and showed alot of empathy and kindness to the pain I have been in. Room service could be hit and miss. Some meals were fantastic. The ste