Best Western Rose and Crown in Tonbridge Reviews

Very good.

This is my third time staying here. The experience in the first two times was very good. This time there are some problems with the room facilities. The mattress is very old and uncomfortable, and the water in the wash basin and bathtub is not smooth. The front desk staff was as friendly and courteous as ever.

shocking would not recommend

Nice single room. Lovely and clean. However, a Summer quilt in the middle of Winter is not sufficient to keep your guests toasty! I do believe your written gumph stated that extra blankets were available. When I asked at reception I was told they were not. I was given a lovely warm heater though but this was not practical to have on all night, as you got too hot. So no happy medium for Room No 2! The answer lays in 15 tog quilt. Then I will come again and give you 5 stars! Parking is fantastic though and it is a brilliant hotel for exploring Tonbridge with as is so central. I would definitely recommend a visit and for £63, you definitely cant go wrong!

Not great, still giving small plastic bottles of shampoo in each room rather than a refillable large bottle. Hotel very dated and tired. If was fine for a one night stay as the location was convenient but I wouldn't stay again. Clean bedding and towels but the room was generally dusty with cobwebs in the corners

The property has seen better days and is now clearly run down. The room was cool the heating appeared not to work while the bathroom had no heating and a window that did not close properly. The shower did not work effectively but since this was a bathroom not to linger in that was the least of our problems. We found one of the bed side lamps not working and there was no spare bulb available so no reading in bed. Overall a very uncomfortable stay not to be repeated.

Lovely hotel full of charm and character, and very conveniently placed in the heart of the town.

Very tired and dated. Service was ok and staff friendly. Only 1 plug in the room and none located near the bed.

We stayed in Victoria Suite, lovely bed, very comfortable. Bathroom nice and clean, but no water pressure in shower, unless on very hot. Carpet to bedroom needs proper clean, not just vacum. Really is a lovely room, would stay again, would give 5 stars, if not for minor issues noted above.

Really quite place in town excellent

Good location in centre of town. Facilities could do with an update as annex area dated and rooms need a refurb, although clean and had all things needed. Staff really friendly and helpful.

We used the Rose and Crown many years ago and it was ok. Needed a hotel in Tonbridge urgently for family reasons and therefore the Rose and Crown. We didn’t book breakfast as according to the websites, breakfast was a pre-packed take away affair. On arrival we were assured that breakfast was available at a cost of £11 per person. It seems the website hasn’t been updated since covid. During our stay there was no evidence of anyone having breakfast. The restaurant does not serve food at any other times. We made it to our room, which was of a poor standard. The furniture was old and showing the many scars of its age. The carpet was equally aged and certainly had not seen the benefit of a powerful vacuum cleaner for some time. The bathroom required some real care in terms of cleaning, with black grime on the grouting in many areas. The toilet has the most peculiar flushing mechanism, which requires two pushes on the lever to make it flush. After asking for assistance we were told that it is designed to do that. The shower was impossible to operate satisfactorily warm water at best. This hotel was previously a member of the Best Western chain. Nowadays at best it is only worth 1 star.

The room no 4 is noisy .heating not working. No tv remote control did report to the receptionist. Was offered another room a couple of hours later. Couldn't be bothered to packup and move wish I had.

Very good value in a good position near the castle. In the process of being upgraded I think, the restaurant only offered breakfast, which was good. There is a bar. Staff were very polite and helpful.