Hotel Villa Fontaine Tokyo-Hatchobori

Hotel Villa Fontaine Tokyo-Hatchobori Reviews

Hotel Villa Fontaine Tokyo-Hatchobori

3 Chome-3-3, Tokyo, JapanView Hotel Details
Hotel Villa Fontaine Tokyo-Hatchobori
Hotel Villa Fontaine Tokyo-HatchoboriHotel Villa Fontaine Tokyo-HatchoboriHotel Villa Fontaine Tokyo-Hatchobori
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Hotel Villa Fontaine Tokyo-Hatchobori Guest Reviews

4.2/5
Very Good
123 review
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.2
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All Reviews(123)
Positive reviews(119)
Reviews with photos/video(13)
Clean and tidy(30)
Great service(21)
Awesome stay(19)
Convenient location(15)
Easy to get around(13)
Great value for money(11)
Close to metro(6)
Negative reviews(4)
Kar Chun
Double Room
Stayed in Mar 2024
Couples
4 review
4.2/5
Very Good
Posted on Apr 7, 2024
The overall experience good, the location is not a busy place but close to MRT, surrounding have numerous of inexpensive food…and it have adult On Demand Video (the cost is minimum 1k yen)
Response from Property: Thank you for staying at Villa Fontaine Tokyo Hatchobori.Thank you for taking time out of your busy schedule to post a review.We are happy to receive high praise for our location. We are very pleased that you enjoyed your stay at our hotel.We look forward to seeing you again.
Ben Wong Ting Chong
Double Room
Stayed in Jan 2024
Other
5 review
4.0/5
Very Good
Posted on Jan 16, 2024
Good room facilities, have comics to read, however breakfast is not good, not suggest to pay for it
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. Thank you for your valuable feedback. Our staff will do their best to improve the hotel based on your feedback. We will continue to make improvements so that our customers can spend their time with us more comfortably. I look forward to meeting again. Villa Fontaine Tokyo Hatchobori Manager
James
Double Room
Stayed in May 2024
Business travellers
87 review
1.0/5
Posted on May 9, 2024
This front desk at 1:20am is so retarded and speak poor English. Ask her a simple English question for like 3times she stood there like a retard and keeps saying sorry ??? I don’t need your sorry I need answer and immediately action so I can get the help I need, get it ? Most of the front desk have attitude that are not professional in Japan. And work things without efficiency. In this case if she cannot deal with English or any case that she has inability to handle she should find someone else who’s more capable. More importantly I don’t get why your hotel management hire people who are just not suitable for front desk position ? Try to make your business better people! 🤦🏻♂️
Response from Property: Thank you for staying at our hotel.We would also like to thank you for taking the time to post a review despite your busy schedule.We sincerely apologize for the discomfort and inconvenience caused by our staff's response and English skills.We will continue to revise our staff training and strive to improve our services based on our customers' feedback in order to provide you with an even better stay.We look forward to welcoming you again.Thank you for your valuable feedback.Best regards.Villa Fontaine Tokyo Hatchobori Manager
Maria Maria Maria
Double Room
Stayed in Nov 2023
Couples
7 review
4.0/5
Very Good
Posted on Dec 25, 2023
The hotel's location is not that close to the train stations ..a bit of walk actually but it is very close to the metro. The room where we stayed is small but clean, and has the basic bathroom amenities. The staff are all polite and courteous.
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. Thank you for rating the front desk staff. We will continue to listen to our customers and make improvements to make their experiences more comfortable. We look forward to seeing you again. Hotel Villa Fontaine Tokyo Hatchobori Manager
James
Double Room
Stayed in May 2024
Business travellers
87 review
5.0/5
Outstanding
Posted on May 4, 2024
Not bad except most of front desk has a poker face. Looks very serious except one lady who smile and kind all the time. Overall not bad..
Response from Property: Thank you for staying at Villa Fontaine Tokyo Hatchobori.Thank you for taking the time to post a review despite your busy schedule.We will immediately improve the poker face of our front desk staff that you pointed out. We will train all staff so that they can greet guests with a smile. Thank you for your valuable feedback.We hope you will use our service again if you have the opportunity.Best regards.Villa Fontaine Tokyo Hatchobori Manager
ck124
Double Room
Stayed in Oct 2023
Couples
7 review
4.0/5
Very Good
Posted on Oct 19, 2023
great location, tidy and clean, good service !! the staff are helpful.
Response from Property: Thank you very much for staying at our hotel. I am very happy to read that your stay was a comfortable one. We are very happy to receive such positive feedback regarding the staff's response. We will continue to pay close attention to cleanliness and maintain our facilities so that everyone can enjoy an extraordinary world. We will continue to work hard to become a hotel that is chosen by many people. We look forward to your next visit.
MC01
Double Room
Stayed in Feb 2024
Family
4 review
3.7/5
Posted on Mar 10, 2024
My choice of stay when I need to take a train ride to and from Tokyo Station. It is very accessible, a taxi ride from Tokyo Station will not cost you more than ¥1,000. It’s a very simple and straightforward hotel. Fairly clean, and decent amenities. The multi-cable charger in the room was a pleasant surprise. My only complaint might be the front staff, they’re not necessarily the warmest. I have stayed in this hotel a handful of times and it was the same experience for me. Don’t get me wrong, they get the job done and they’re not necessarily rude, but I wouldn’t expect smiles or anything out of the “standard” level of service.
Response from Property: Thank you for staying at Villa Fontaine Tokyo Hatchobori.Thank you for taking time out of your busy schedule to post a review.We are happy to receive high praise for our location and rooms. We are all very happy that you enjoyed your stay at our hotel.We apologize for any inconvenience you may have experienced regarding the way our staff treated our guests. We will do our best to make your stay more comfortable.We look forward to seeing you again.Best regards.
Jo-an Here
Twin Room
Stayed in Jun 2023
Friends
14 review
4.0/5
Very Good
Posted on Jul 5, 2023
A great place to stay! My friends and I only stayed for a couple of hours because we checked in late, but we woke up well rested. And the breakfast? It was all worth the price. I very much recommend. ❤️
Response from Property: Dear,Ms.Joan, Thank you very much for having stayed at Villa Fontaine Tokyo Hatchobori. And, Thank you for posting such a wonderful photo. We are glad that you liked the breakfast our hotel. We hope this trip will be a good memory for you. Our warm hospitality awaits your return sometime soon. Hotel Villa Fontaine Tokyo Hatchobori Manager
Guest User
Double Room
Stayed in Oct 2023
Couples
11 review
4.0/5
Very Good
Posted on Nov 3, 2023
overall good experience, nothing special. room was bigger than the average standard hotel rooms i stayed at in japan. check in process took really long for some reason, was a bit annoying.
Response from Property: Thank you very much for staying at Villa Fontaine Tokyo Hatchobori. We apologize for any inconvenience caused during check-in. We will take customer feedback seriously and work hard to improve the hotel in the future. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.
Guest User
Double Room
Stayed in Sep 2023
Couples
8 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Decent hotel, small but decent. Near Kayabacho metro station, seems like a working area, so it was pretty crowded during working day peak hours
Response from Property: Thank you very much for staying at our hotel. I am very sorry to hear your kind words. We will continue to pay close attention to cleanliness and maintain our facilities so that everyone can enjoy an extraordinary world. We will continue to work hard to become a hotel that is chosen by many customers. If you come to this area again, please use our hotel.
A.Salvador
Run Of House
Stayed in Sep 2023
Family
4 review
4.7/5
Amazing
Posted on Sep 27, 2023
The room is a bit small but it was clean and complete. Good for max 2 adults, price is very affordable considering the location and amenities of the hotel. Staffs were friendly and nice
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. Thank you very much for your high evaluation of our staff and hotel. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.
Miyazawa
Run Of House
Stayed in Nov 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 8, 2023
Good location, cozy and nice neighborhood. You can see old small town.
Response from Property: Thank you very much for staying at Hotel Villa Fontaine Tokyo Hatchobori. Thank you very much for your high evaluation of the hotel's location. We look forward to seeing you again. Manager of Villa Fontaine Tokyo Hatchobori.
dwrt
Twin Room
Stayed in Jul 2023
Business travellers
91 review
2.7/5
Posted on Jul 19, 2023
Chose this place because of the price. Lower compared to other hotels within thia area. Room is dirty
Response from Property: Thank you for staying at Hotel Villa Fontaine Tokyo Hatchobori. We are very sorry for the inconvenience caused by the cleanliness of the room. We will take your words seriously and will work hard to manage the hotel so that we can provide you with a comfortable room the next time you use us. thank you very much. Manager of Villa Fontaine Tokyo Hatchobori.
voanthu
Run Of House
Stayed in Apr 2024
Friends
5 review
5.0/5
Outstanding
Posted on Apr 24, 2024
Everything good, staff friendly
Response from Property: Thank you very much for staying at Villa Fontaine Tokyo Hatchobori. We are very happy that you enjoyed your stay with us. Our hotel will continue to strive to provide services that satisfy your needs. All of our staff are looking forward to seeing you again. Villa Fontaine Tokyo Hatchobori Manager
HY
Twin Room
Stayed in Jun 2023
Other
5 review
4.5/5
Great
Posted on Jun 15, 2023
Great location, walking to Tokyo Station. We left our luggages at the front on day 1 since we arrived early, thanks.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. As your comment, our hotel is at a very good location. We are glad to hear that. The hotel is located in Kayabacho or Hatchobori station, it has many restaurants and shops nearby. Also, it takes 15mins on foot to Tokyo Station. We are looking forward to see you again in the future. We hope to see you again. Sincerely,