Pan Pacific Tianjin

1. There isn't a single power outlet on the desk, which makes charging devices impossible and incredibly inconvenient. The only outlets available are by the bedside table. 2. The TV is ridiculously small and doesn't support screen mirroring. 3. The shower and sink faucets aren't labeled, so it's a guessing game to figure out which way is hot and which is cold. 4. The curtains are broken and can't be drawn. 5. As a Trip.com member, I redeemed my executive lounge benefit, but the front desk didn't inform me about it during check-in, apologizing and saying they didn't see the note. 6. The flashlight in the drawer was dead. 7. The tissue box was empty after just five tissues! 8. The shower door handle is dangerously sharp and very easy to slip your hand on. 9. The room's soundproofing is terrible; I could clearly hear car horns from the street, music from outside, and conversations in the hallway. 10. There's no place to put your phone in the bathroom. 11. The breakfast selection is limited, and the taste is mediocre. 12. There's no lifeguard at the pool. 13. The curtains also don't block out light effectively; I was woken up by blinding sunlight in the morning. 14. After I scanned the QR code to leave feedback, the duty manager immediately called to offer a room upgrade as compensation. Their response was very quick, but at 10:30 PM, I didn't want to move, so I politely declined. During checkout, there wasn't even an apology or follow-up. It seems they just considered it done. Both the facilities and service are subpar.👍

I've booked this hotel multiple times. It's very convenient when traveling with kids, though parking can be a bit tricky. It's close to the Hai River, and my child wanted to see the Ferris wheel. There's a really good shaved ice place right behind the hotel. It was absolutely fantastic!

The room was clean, tidy, and comfortable. The lady at the front desk, Elsa, was very kind and patiently answered all our questions. When we checked out, she even gave us two fridge magnets. 🥰

I was mentally prepared for anything when I booked this hotel. As an older five-star establishment, the facilities are indeed dated. The wallpaper was peeling, and the curtains wouldn't close properly. However, the location is great, the room is spacious enough, and the bedding is quite comfortable. I wasn't disappointed! But after two days, my biggest takeaway is that there must be issues with the management. Almost all the staff, from the front desk to the restaurant servers, seemed unhappy. At breakfast, two out of three coffee machines were broken. When I informed a server, he completely ignored me, didn't clean out the grounds, didn't refill the beans, and just told me to wait at the one working machine. Additionally, there were housekeeping issues. The floor mat in the room when I checked in was dirty, clearly used by the previous guest and not replaced. When I washed my hair, I found the conditioner bottle was empty. I'm not sure what the standard amenities are here, but my room only had a toothbrush and comb, no shower cap or cotton swabs. Furthermore, the fried dough sticks, soup cakes, and rice cakes at breakfast were not fresh, and the Tianjin Jianbing (savory crepe), which I was most looking forward to, was terrible and inedible. I definitely want to give a shout-out to two front desk staff who were helpful and smiled: Alice, who checked us in and helped us with our luggage 👍🏻, and William, who helped us fix the safe multiple times 👍🏻.

The location is truly unbeatable. Stepping out, you're right by the Haihe River, and it's within walking distance to the Tianjin Eye and Ancient Culture Street. I booked a river-view room, and the floor-to-ceiling windows offered an incredible view. Lying in bed in the evening, watching the Haihe River's nightscape was incredibly soothing. The room was spacious and clean, and the bathroom even had a large bathtub with a view. For breakfast, you can enjoy freshly made jianbing guozi. The service was attentive, making this our top choice for travel and sightseeing.

I was on a business trip with my boss, and since they were happy, I was happy too. The Tianjin Eye is nearby, and it's a beautiful 10-minute walk along the river to see the night view. Breakfast was also good. Highly recommend.

Our family chose the Pan Pacific Tianjin for our trip to Tianjin, and the room was beautifully decorated and very welcoming. We even received complimentary snacks and drinks. The next morning, we headed down to breakfast early. Ms. Han, the hostess, greeted us with a warm smile at the entrance, and Supervisor Tang Qian personally escorted us to our table. Even though the restaurant was crowded, all the staff were friendly and attentive. The cleaning staff were quick to clear tables, and even helped us get coffee and milk. It was a very pleasant stay, and we'll definitely prioritize the Pan Pacific Hotel next time we're in Tianjin.

Always a good stay here, I've gotten used to it. It gets quite busy on weekends. 6666656556666 I'll be back next time. Haven't tried the swimming pool yet. 6666666666

During the summer holiday, I brought my family and kids to Tianjin and stayed at the Pan Pacific Tianjin by the Haihe River. I'd like to thank Manager Mona and Supervisor Tang Qian from the breakfast restaurant for their help. Seeing that we had children and hadn't had breakfast, they even brought us bread to eat on the road. Manager Mona and Supervisor Tang Qian were gentle, patient, and considerate. They made us feel very warm and cared for during our trip.