Sheraton Taiyuan

Very satisfactory accommodation experience, the waiter's service attitude is very good, the hotel supporting facilities are complete, privacy is very good, the room card of the floor you check in can only be used for your own floor, the receptionist is smart and capable, a beautiful lady with temperament, and also gave us a free upgrade service, the breakfast is rich and colorful, the waiter took the initiative to ask about our needs many times, and also helped us to send this and that, it felt like spring breeze!

Sheraton is a new hotel in 2023. The room has no decoration taste. It is very clean and spacious. The overall layout is very reasonable and the use is in place. It is worthy of being an old high-end chain hotel. The front desk service is very good and considerate. Twice, I left my things in the room and they quickly helped me find and put them away. The phone was promptly fed back to the customer, which made people feel at ease. The surrounding environment is good, not far from the station and airport, and it is convenient to take a taxi. There is a noodle restaurant in the hotel, which is very convenient and tastes good. There is also a Starbucks in the hotel, and coffee lovers can get it without leaving the hotel.

Let's talk about the service first. The service is great. The waiter will also send fruits. It's just that the speed of cleaning the room when checking in is a little slow. Let's talk about hygiene. The hygiene is very clean. There is no dust when taking a bath. There is no dust on the facilities. The environment is also great. There are various decorations in the room. The facilities are also great. I ordered a takeaway in the evening, and it was delivered by a small robot. Overall it is still very good!

I stayed at Sheraton Taiyuan Hotel before May Day. The hardware of the newly opened hotel is great! The only drawback is that there were some unpleasant things when checking in. When checking out, the duty managers Liu Lu and Li Yunjing patiently handled all the problems and alleviated all the unpleasantness. In addition to a good environment, service is more important for a good hotel! I commend the two duty managers for their patience, seriousness, thoughtfulness, and putting themselves in the shoes of the guests to provide quality service! Thank you ~ I wish you better and better.

The experience in the lounge was very good. Lucinda's service was warm and thoughtful. Irene took the initiative to introduce tourist attractions and the hotel's restaurant. The hotel has a good location and convenient transportation.

This is a newly opened hotel, I feel it's OK, the overall style is light luxury. I met Irene in the lobby who introduced me to the ancient buildings of Shanxi. Shanxi has a long history but many tourism resources have not yet been developed. In the afternoon, when I had afternoon tea in the lounge, I chatted a lot with Huanhuan and Xiaoru in the lounge. The hotel service makes people feel at home, very good!

The first choice hotel in Taiyuan, good environment, good service, good food, convenient transportation, next to the subway station, very close to the airport and South Station. I arrived very late this time, called the hotel to arrange the room, very timely, anyway, everything is good, I will come often in the future