Hotels with Spa in Suzhou

The free hanfu experience was disappointing. There was no enthusiasm or any attempt to promote the services. Initially I was keen on the add-on make-up experience but did not have the confidence to take it up seeing the lack of motivation from the service staff, who were busy on their phones most of the time. We had breakfast at the Rui noodle house. The food was so-so compared to everything else we tried in Suzhou. However i am rating Pan Pacific 5 stars as the above are not directly controlled (I assume) by the hotel. The hotel’s service staff were warm and helpful. They arranged for a room with a fantastic view of the Panmen Scenic Area. Also, we received a surprise dessert/birthday treat in the room with a sweet note. Derrick at the front desk was especially helpful and proactive with solving a payment issue we had with food delivery and arranging for late checkout. Thank you! We also appreciate the tickets and access to the Panmen area. It was super lovely to enjoy all it had to offer at a leisurely pace without the crowds at some other scenic areas. All in all a wonderful stay and we would be most confident to recommend Pan Pacific Suzhou to family and friends.

We were pleasantly surprised by the location of this hotel. We got upgraded to the most amazing room. The hotel staff were friendly and professional, the room was clean and the bed comfortable. It was close to a subway and a lot of restaurants down the road. I highly recommend this hotel.

My recent stay at this hotel left me with mixed feelings. On the positive side, the staff was incredibly friendly and efficient, making check-in and any requests a breeze. The location is truly amazing, offering a stunning view of the lake that added a serene touch to the overall experience. The rooms were clean, spacious, and convenient, providing a comfortable stay. However, it's worth noting that the overall style and design of the hotel seem to be showing signs of aging. While everything was well-maintained and functional, a modernized touch could enhance the overall ambiance.

The front desk service is brilliant. The hotel is within walking distance to the nearest Metro station(东方之门站). Great bar and SuMianFang(苏面坊)are within the hotel. Definitely will come back to this hotel in my next visit to SuZhou. One of a kind. ⭐️⭐️⭐️⭐️⭐️

The moment I entered my room, I was greeted by a sense of tranquility and indulgence. The room, meticulously appointed with stylish furnishings and plush amenities, became my sanctuary during my stay. The comfortable king-size bed, adorned with crisp linens and plump pillows, promised nights of restful sleep. The panoramic windows offered breathtaking views of the city's skyline, allowing me to immerse myself in the beauty of Suzhou. The room's spacious layout provided a sense of openness, while the carefully curated color palette exuded a calming atmosphere. The room services at Suzhou W Hotel were nothing short of impeccable. The attentive and friendly staff ensured that my every need was met promptly and efficiently. Kimi, a male staff member, stood out with his warm demeanor and exceptional service. He greeted me with a genuine smile and made me feel welcome from the moment I arrived. Kimi's attention to detail was remarkable, and he went above and beyond to ensure my stay was comfortable. His knowledge of the hotel's facilities and services was impressive, and he was always ready to provide recommendations or answer any questions I had. The Suzhou W Hotel also boasted an impressive array of facilities to cater to the well-being of its guests. The large gym, equipped with top-of-the-line workout devices, provided a haven for fitness enthusiasts like myself. Whether it was a morning jog on the treadmill or a full-body workout using state-of-the-art strength training equipment, the gym offered everything I needed to maintain my fitness routine. The spacious and well-lit workout area, coupled with the panoramic views of the city, created an invigorating environment that motivated me to push my limits.

Lovely hotel, the grounds were really nice and the staff helpful. It is a large complex so there were carts to take you around. We only ate the breakfast but it was quite good. Lots of fresh food and a good selection. The drinks option at the bar was poor though. They only had beer or tea, even though the menu offered many more things such as cocktails and soft drinks. It also took them over an hour to realise they didn’t have these available which spoiled the evening somewhat. We used the spa and the massage was fantastic and the service very good. We also used the hot springs which were nice- however the receptionist was very rude and condescending. The indoor hot spring was more of a kids play pool which spoiled the experience, especially as there was a regular pool next door which could have been used for this.

Five stars are not enough to express my satisfaction with this hotel. It can be said that it is the best resort hotel in Jiangsu, Zhejiang and Shanghai. The premise is that you have the vision to appreciate it🤣🤣From design, meals, to the provided services The course experience is very unique and has never been experienced in other hotels of the same price range. 🌟Let’s talk about the hotel design and facilities first: the natural environment is seamlessly connected to Yangcheng Lake. The design focuses on nature, local culture and environmental protection. The architectural style is low-key and simple but full of integration with local culture. It is said that it was designed by a disciple of I.M. Pei , in short, very interesting. The building materials are basically made of natural materials. It is low-key and simple but full of vitality. I like the style very much. The details inside the guest rooms are also very user-friendly and environmentally friendly. For example, no single-use plastic products are used, and mineral water is packaged in free-brand glass and paper bottles. This alone is better than many big-name hotels👍 🌟Service: The standard is very high. From the front desk to the restaurant, spa center and guest rooms, all the service staff who come into contact can call the guests by their last names and remember their preferences. Many service details are particularly heart-warming. For example, you accidentally mentioned a certain kind of tea that you like to drink in the restaurant the day before. When you rest in the front desk area the next day, a service staff will bring you tea and say this is the tea you liked yesterday. The hotel also provides a wide variety of physical and mental experience courses. Basically, there will be a dedicated person to pick you up and wait before and after each course. The hotel's cleanliness standards are also very good, with basically every corner spotless. 🌟Meals: The hotel's The One restaurant deserves the word ”amazing”. Because the hotel focuses on physical, mental and spiritual culture, the meals are also vegetarian. We had dinner + breakfast here, and every dish was delicious beyond our expectations. Even the vegetarian wontons for breakfast were so delicious and unforgettable! 🌟After talking about the basics, let’s talk about the most special thing, which is the culture here. This is truly unmatched by other hotels. After staying here for two days and one night, I didn’t want to play with my mobile phone anymore. I have experienced quantum medical testing, Chanrou, heat therapy, breathing meditation, Tai Chi, musical instrument healing, and cooking classes. Each experience is very unique and can bring physical and mental changes. The teachers are also very professional, and I feel they are even better than the teachers in some professional places in Shanghai. Many projects have not even been seen elsewhere, and you can feel the operators' intentions, which are much better than the so-called ”luxury hotels” that are strong on the outside but do the work on the inside. ❤️Final summary: I thought it was not cheap before I came, but I understand everything after I came!

The Shangri-La is an excellently located hotel in Suzhou, a close walk to the Times Square area, which is full of restaurants, sightseeing, the subway and other amenities. The hotel itself is spotlessly clean, with friendly, English speaking staff. The hotel has nice views from the upper floors and overall is really good value for money. Access to the gym and swimming pool are also a solid bonus.

This was our first stay at the Kempinski. We chose the location as it was in the middle of places we wanted to visit. It takes about 30 minutes by car to get to the tourist areas in Suzhou. The staff at the hotel were super friendly and very helpful when needed. The breakfast was AMAZING!!!!

Second stay was just as good as the first, sadly the gym is still closed due to the pandemic, staff are very nice and attentive. Room is quite adequate.